Salesforce Business Analyst

1 week ago

Phoenix, Arizona, United States LanceSoft, Inc. Full time $90,000 - $120,000 per year

We are seeking an experienced
Salesforce Technical Business Analyst
to support ongoing Salesforce initiatives and enhancements. The ideal candidate will collaborate closely with business and IT teams to gather requirements, analyze processes, and deliver scalable solutions leveraging Salesforce capabilities.

This role requires a
local candidate
available for
hybrid onsite work
in Phoenix, AZ.

Key Responsibilities

  • Collaborate with business units to gather, analyze, and document business and system requirements related to Salesforce.
  • Translate business needs into functional and technical specifications, ensuring alignment with organizational goals.
  • Act as a liaison between business stakeholders and IT/development teams to deliver effective Salesforce solutions.
  • Perform gap analysis, identify improvement opportunities, and drive process optimization using Salesforce tools.
  • Support configuration, customization, and testing of Salesforce components (objects, workflows, validation rules, reports).
  • Assist with Salesforce project management, enhancements, and change requests ensuring timely, quality delivery.
  • Develop and maintain process flows, data mappings, and documentation for ongoing projects.
  • Conduct end-user training sessions and provide post-implementation support.
  • Stay current on Salesforce features, releases, and best practices to recommend innovative improvements.

Required Skills & Experience

  • 5+ years of Salesforce experience
    as a
    Business Analyst
    in enterprise or public-sector environments.
  • Strong experience in
    API integration
    ,
    data migration
    , and
    requirements gathering/documentation
    .
  • Proven ability to translate complex business needs into clear, actionable technical requirements.

Preferred Qualifications

  • Experience with
    collections or payments
    systems.
  • Salesforce certification
    (Administrator, Business Analyst, or similar).
  • Scrum
    or
    SAFe Agile certification
    preferred.

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