Customer Relationship Management Business Analyst
2 weeks ago
Job Title: - Salesforce Technical Business Analyst
Location: - Phoenix, AZ (Onsite)
Local at Phoenix, AZ only
Required Skills
- 5 + years of Salesforce experience as a Business Analyst
- API
- Data Migration
- Gathering, analyzing, and documenting business requirements
Key Responsibilities:
- Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
- Translate business needs into functional specifications and work with developers to implement scalable solutions.
- Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and
- deliverables.
- Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
- Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
- Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
- Develop and maintain detailed process flows, data maps, and documentation.
- Conduct user training sessions and support change management efforts.
- Maintain up-to-date knowledge of Salesforce platform capabilities and recommend best practices.
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