Litigation Coordinator

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

Brown & Joseph is seeking a Litigation Coordinator/Skip Tracer as we continue to grow our team. The Litigation Coordinator works independently and with other Brown & Joseph staff to review and investigate cases to determine if litigation is a viable option for our clients.

Job Responsibilities:

• Have advanced knowledge of Company products and services, operations, departments, policies, procedures, and collections systems with the ability to apply this knowledge when communicating with various internal & external parties.
• Represent the Company with professional and ethical work standards.
• Maintain knowledge of our collection software and other software programs as required by clients.
• Perform daily activities in SalesForce and Microsoft Suite, Outlook, Excel, and Word.
• May be required to assist in the training of new or less experienced team members.
• May work on special projects as assigned by the manager.
• Other administrative duties and responsibilities will be assigned from time to time.

Litigation Specific

• Maintain and further develop existing client and attorney relationships.
• Handle assigned groups of client portfolios.
• Understand and execute departmental procedures, alongside all customized client procedures.
• Multitask between emails, client databases, SalesForce, and Excel spreadsheets.
• Monitor and reply to emails in the litigation inbox.
• Work with clients and attorneys to resolve inquiries.
• Read and interpret client and attorney documents.
• Pull supporting documents and private information from various client databases.
• Properly code and document all applicable correspondence as stipulated in procedures.
• Correspond with clients and attorneys regarding pending litigation accounts.
• Communicate daily via email and telephone with various Brown & Joseph departments, such as Skip Tracing, Accounting, and Client Services.
• Perform basic skip-tracing functions on debtor businesses by searching private databases and public records.
• Meet and exceed minimum department productivity requirements.

Qualifications:

• 3-5 years of litigation experience or job equivalent responsibilities.
• Proficiency in Microsoft Suite, Outlook, Excel, and Word.
• Strong attention to detail, creative thinking, and problem-solving.
• Prioritize workload, meet deadlines, and work in a fast-paced environment.
• Excellent oral and written communication and interpersonal skills with a proven record of building a strong rapport with clients.
• Ability to work in a team environment and to resolve issues independently and accurately.

Compensation and Benefits:

• $45-55k annual salary
• Benefits package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

We look forward to you joining our team

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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