Supervisor, North American Dock Operations

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

The Supervisor, North American Dock Operations is responsible for supervising the process of unloading, sorting, handling and loading freight safely and efficiently in accordance with verbal and written instructions, as well as Federal, State and customer regulations. Controlling and maintaining all records required for accurate, on-time completion of shipments is also required. The Supervisor, North American Dock Operations must work in a team environment to accomplish work assignments and delegate work to dock personnel.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Oversee the movement of freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
• Give directions to the dock team on work assignments.
• Handle escalated customer complaints and resolve issues.
• Provide dock team guidance on instructions given orally and in writing, including those on manifest and other shipping documents.
• Control and maintain all records required for accurate, on-time completion of shipments.
• Work in a team environment to accomplish work assignments.
• Manage employee time-off requests and updating their times in the time keeping system.
• Manage team schedules and breaks.
• Ensure team accomplishes all responsibilities correctly and efficiently.
• Train employees on all tasks and timely update them on all process changes.
• Ensure team follows all company policies and procedures.
• Ensure safety methods and programs are implemented and maintained.
• Support and promote company core values.
• Regular attendance is required.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Ability to operate forklifts and pallet jacks.
• Attention to detail and good follow-up skills.
• Good judgment; know when to escalate issues and when to try to resolve.
• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications. Must be PC proficient with ability to type and update computer system quickly and accurately.
• Proven competence to communicate clearly and persuasively with all levels of an organization.
• Must be a self-starter and ability to work with little direction in a fast-paced environment.
• Must be a team player with a high level of energy and self-motivation.
• Must possess a high level of attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Must have excellent spelling, grammar, and written/oral communication skills.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to work independently or in a team setting, in a fast paced environment.
• Must be mentally and emotionally capable of handling a high stress environment.
• Must be able to interact well with others.
• Ability to read and interpret general business documents.
• Ability to write routine reports and general business correspondence.
• Ability to work with peers and communicate basic concepts.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must be able to pass TSA screening to work in an IAC environment.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. 

SUPERVISION

Position functions semi-autonomously and directly supervises 1-10 employees.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE

Minimum of a bachelor's degree and 2-5years of managerial experience.  Experience working in Freight Forwarding or Transportation industry preferred. However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None required.

TRAVEL

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

The employee is frequently required to stand, walk, and reach with hands and arms. The employee must be capable of individually lifting a minimum of 30lbs and team lifting a minimum of 70 lbs. The employee is often required to exert maximum muscle force to lift, push, pull, or carry objects and repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue. The employee is frequently required to bend, stretch, twist, or reach with your body, arms, and/or legs. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee is required to see details at close range (within a few feet of the observer) and at a distance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.