Performance Excellence Specialist

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Performance Excellence Specialist is responsible for leveraging data analytics in combination with operational expertise to identify operational performance gaps and opportunities for improvement in their assigned markets and across the enterprise. This role partners with field leaders to help develop actionable strategies that drive operational excellence and support a culture of continuous improvement.

Essential Job Duties/Responsibilities

• Analyzes operational and performance data to identify trends, gaps, root causes and opportunities for targeted intervention.
• Develops dashboards, reports and visualizations to effectively communicate insights to stakeholders.
• Collaborates with field leaders to define KPI targets and monitor progress toward strategic goals.
• Facilitates data-driven performance insights meetings and improvement initiatives, which are tied to strategic goals.
• Provides recommendations for corrective action plans which involve leaders in root cause analysis and solution design and then continue to support their implementation.
• Maintains a mastery level knowledge of ChenMed's Center and Leader Playbooks to answer any questions or provide any training for field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.
• s standards, guidelines and best practices from the Center and Leader Playbooks to centers and field leaders.
• Works collaboratively with other COEs and field leaders to drive successful completion of tactical and strategic initiatives.
• Prepares and delivers weekly, monthly and quarterly performance management insights and presentations to field and executive level leadership.
• Performs other duties as assigned and modified at manager's discretion.

Knowledge, Skills And Abilities

• Advanced-level business acuity
• In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Driven, strategic, motivated, and has a forward-leaning approach to business
• Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively
• Ability to analyze data and metrics to create actionable items for leaders to optimize and implement
• Commitment to data-driven evaluation of initiatives and service levels
• Strong business acumen and presentation skills
• Exceptional learning agility and servant mindset
• Exceptional written and interpersonal communication skills
• Strong desire and willingness to provide both consultative/advisory support and hands-on execution
• Strong process and meeting facilitation skill
• Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions
• Ability to effectively operate in a fast-paced, ambiguous and evolving team environment
• Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationally up to 35% of the time; flexible to work evening, weekends and/or holidays as needed
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

Education And Experience Criteria

• BA/BS degree in Business Administration, Public Health, or related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
• A minimum of four (4) years of relevant experience in operations, analytics, and/or management consulting
• Healthcare experience preferred

Pay Range
$96,475 - $137,822 Salary

Employee Benefits

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply