Manager, Azure Virtual Desktop

Job Summary

Manager, Azure Virtual Desktop (AVD) Operations, Infrastructure Systems Engineering, Days, Baptist Medical IT Data Center.

The Manager of the Azure Virtual Desktop (AVD) Operations Team to lead a high-performing group responsible for the implementation, management, and support of our enterprise Azure Virtual Desktop environment. This role requires a passionate, hands-on leader with deep technical expertise in cloud infrastructure, exceptional collaboration and communication skills, and an Agile mindset. The AVD Manager will ensure that our virtual desktop ecosystem delivers a secure, reliable, and scalable experience that supports the needs of both clinical and administrative operations across the organization.

The Manager of Azure Virtual Desktop Operations is responsible for defining and maintaining the AVD roadmap, ensuring that all initiatives align with Baptist Health's IT strategy and digital transformation goals. This includes planning and managing lifecycle upgrades, migrations, and feature enhancements within the AVD platform to maintain optimal performance and security. The manager will also forecast capacity, performance, and scalability requirements to guarantee reliable access for both clinical and administrative users. Additionally, they will develop and track key operational metrics and KPIs to measure service performance, user satisfaction, and system uptime, ensuring continuous improvement across the AVD environment.

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

Azure Virtual Desktop (AVD) Operations Team, you will be responsible for:

• Responsible for the planning and engineering of an organization's systems infrastructure and implementation and design of hardware and software. Monitors the performance of systems. Formulates and defines system scope and objectives based on user needs.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written.
• Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work at the highest technical level of all phases of applications systems analysis activities. Manages professional employees and/or subordinate supervisors. Has accountability for the performance and results of a team or multiple teams within own area of specialization.
• Adapts departmental plans and priorities to address resource and operational challenges. The timeframe for objectives is typically annual in nature. Decisions and problem solving require the application of subject matter expertise and a firm understanding of the organization's policies and procedures.
• Provides technical and subject matter guidance to employees, colleagues and/or customers. Baptist Health Information Services is actively seeking a manager for the Systems Analysis and Platform Engineering team. The Systems Analysis and Engineering Manager should be capable of work at the highest technical level of all phases of applications systems analysis activities and is directly manage professional employees and team leads.
• This role requires a highly motivated leader who emphasizes accountability, collaboration, and a desire for continuous improvement.

Azure Virtual Desktop (AVD) Operations Team. If you are interested in this full-time opportunity, please apply now

StatusFull-Time

Shift DetailsVarious shifts

Education RequiredBachelor's Degree or Equivalent Experience

Education PreferredBachelor's Degree

License and Certification

• Microsoft Certified Systems Administrator (MCSA) Preferred
• Cisco Certified Network Associate preferred
• Experience with AVD roadmapping preferred
• Expertise with Azure systems preferred
• ServiceNow preferred
• Experience with Microsoft vendors preferred

Experience

• Over 5 years of Information Technology Experience Required