Customer Service Representative

6 days ago

Jacksonville, Florida, United States Virtual Doorman Full time $32,000 - $64,000 per year

Overview

We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. This role involves engaging with clients to provide exceptional support, resolve inquiries, and ensure a positive customer experience. The ideal candidate will possess strong communication skills, be proficient in multiple languages, and have experience in call center or customer support environments. Bilingual abilities, especially in English and other languages, are highly valued. This position offers an opportunity to develop your skills in client services, sales, and data entry within a professional setting.

Duties

  • Respond promptly and professionally to customer inquiries via phone, email, or chat channels
  • Provide accurate information regarding products and services, ensuring customer satisfaction
  • Assist clients with account management, billing questions, and technical issues
  • Conduct outbound calling campaigns to follow up with clients or promote new offerings
  • Maintain detailed records of interactions using Microsoft Office tools and CRM systems
  • Handle cash transactions accurately when necessary
  • Perform data entry tasks with high accuracy and efficiency
  • Demonstrate excellent phone etiquette and communication skills during all interactions
  • Collaborate with team members to resolve complex issues and improve service processes
  • Analyze customer feedback and support metrics to identify areas for improvement

Experience

  • Previous experience in call center environments or customer support roles is preferred
  • Familiarity with customer service software and Microsoft Office applications is essential
  • Bilingual skills (English plus additional language) are highly desirable
  • Experience with outbound calling, data entry, and cash handling is a plus
  • Strong communication skills, including active listening and clear articulation, are required
  • Ability to handle multiple tasks efficiently while maintaining professionalism under pressure
  • Prior experience in sales or client services will be considered an advantage

This position is ideal for motivated individuals who enjoy helping others and thrive in fast-paced environments. We value diversity and encourage applicants with multilingual capabilities to apply. Join our team to contribute to delivering outstanding customer experiences while advancing your professional skills.

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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