Support Engineer Intern

1 day ago

Independence, Ohio, United States Loricus, Inc. Full time

****Looking for local candidates.  This is not a development/programming position.  It does have security aspects but is also not just a security position.

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and changes, and to monitor client system alerts. This person is responsible for providing exceptional service to their assigned clients taking full ownership of support issues and by maintaining adequate response times. The support engineer intern will also assist the Infrastructure Engineering team as needed for project work. The support engineer intern may also be asked to research new technologies or ways to optimize current tasks. The support engineer intern will also be expected to study for and complete examinations in order to achieve technical certifications.

Requirements:·

  • Education – Four year college degree (or in progress) focusing on IT or computer systems. Experience and certifications may supplant this requirement.
  • Experience – One to three years of similar work experience. Education may supplant this requirement.
  • Interpersonal Skills – Contact with others outside of the company is very common. Professional demeanor and phone oratory skills are required. Good communication, courtesy, ambition, tact, and diplomacy are essential.
  • Other Skills – Technical certifications from Microsoft are recommended. Other technical certifications are also encouraged.

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