Front Office

Benefits

• Referral program
• 401(k) w/employer match
• Health insurance
• Vision insurance
• Dental insurance
• Professional Development
• Paid Time Off
• Disability Insurance

SUMMARY:

Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Front Desk:

• Greet clients, visitors, and guests, and then directs them to the appropriate location after determining the purpose of their visit and confirming their entrance to the office is permitted.
• Answers phone and serves as the first point of contact for the company's main telephone line and directs calls to the appropriate parties.
• Provide callers with general company information such as addresses, directions, fax numbers, website URLs, etc.
• Maintain the corporate office directory, sending out updates to appropriate parties.
• Receives mail, documents, packages, and courier deliveries and distributes items to the appropriate parties.
• Alerts corporate in-office staff of any emergency weather situations, corporate lockdowns, etc. and advises, in coordination with the Office Manager, of the next steps.
• Monitors supply levels and orders when appropriate, processes supply orders received, and serves as the point person for supplies related concerns.
• Provide phone metric data monthly.
• Performs administrative and clerical support tasks.

Recognition and Employee Engagement:

• Work closely with the Office Manager and HR, when appropriate, to review, approve, and process awards.

• Manage the recognition follow-up processes.

• Assist in coordinating and executing monthly employee engagement events.

• Assist with various corporate communications.
• Assist with planning and execution the annual awards dinner.
• Responsible for handling, processing, and communication of various lifesaving awards.

Miscellaneous:

• Maintain coffee station and assume dishwasher duties.
• Build relationships and develop and maintain intentional partnerships with current and potential coworkers across the organization and within facilities.
• Serve as backup support for AmTrav inquiries during normal operating hours.
• Prioritize multiple tasks successfully and efficiently.
• Maintain an accurate and up-to-date strategic planning manual with continuity BUS plan and goals.
• Perform all other duties as assigned.

TRAINING EXPECTATIONS:

Associates in this role are expected, as a condition of employment, to complete all training assigned within a reasonable time period, generally within less than 15 days.

EMOTIONAL INTELLIGENCE (emotional quotient; EQ):

To be successful in the organization, associates should have a high EQ. This is necessary to communicate productively, to build and maintain relationships, to recognize and reduce stress, to defuse conflict situations and to increase job satisfaction.

SUPERVISORY RESPONSIBILITY:

This is not a supervisory position. This position does not have the authority to hire, fire, discipline, discharge, assign overtime, and/or direct and assign work, with the ability to effectively recommend any of these actions. This role also serves as a coach and mentor for other employees.

WORK ENVIRONMENT:

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This is not a hybrid, telecommute or remote role. This role is 100% in-office.

PHYSICAL DEMANDS:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files and boxes, open filing cabinets, and bend or stand, as necessary.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

TRAVEL:

This position rarely requires travel.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• HS Diploma or GED required
• Associate's Degree preferred
• 2+ years of related experience
• Strong Microsoft Office, Internet, and email skills
• Great attention to detail
• Ability to work independently with initiative.
• Highly organized
• Basic Life Support (BLS) certification; hands-on training (we will train you) preferred