Hotel Front Desk Guest Service Attendant

7 days ago


Greenville, South Carolina, United States Crowne Plaza Hotel Full time $31,500 per year

Crowne Plaza Greenville is currently looking to hire a Full-Time Guest Service Associate/Weekend Night Auditor.

Scope :

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Primary Responsibilities :

Registers guests into the hotel in a prompt and courteous manner

Prepares for group check in and check out as well as VIP arrivals.

Becomes informed of events/functions in the hotel

Process customer payments according to policies and procedures during the check out process

Responds to guest requests promptly; promotes hotel services and facilities

Provides guests information regarding local events and attractions as well as directions

Book reservations and coordinate with reservation center

Issue and maintain controls of guest safe-deposit boxes

Respond quickly to guest requests/complaints in friendly manner and take appropriate action; follow up to ensure guest satisfaction

Provide a professional appearance at all times as outlined by policies and procedures

Follow all company policies and procedures

Knowledge of the local area and attractions

Willing to work all three shifts as needed.

Education :

High School diploma or equivalent

Experience :

Customer Service Experience Required

Hotel Service Experience Preferred

Skills :

Interpersonal and Communication skills required

Computer Skills

Typing

Work Requirements :

May be asked to work overtime

Must be able to pass background check

Crowne Plaza Greenville

851 Congaree Road Greenville SC 29607

Benefit Conditions:

  • Waiting period may apply

Work Remotely

  • No

Job Type: Full-time

Pay: $ $15.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Ability to Commute:

  • Greenville, SC Required)

Ability to Relocate:

  • Greenville, SC 29607: Relocate before starting work (Required)

Work Location: In person



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