Front Desk Agent

7 days ago

Greenville, North Carolina, United States ATMK Hospitality Full time $30,000 - $50,000 per year

Job Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a welcoming environment. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple tasks efficiently.

Duties

  • Greet guests upon arrival with a warm and professional demeanor
  • Check guests in and out efficiently using multi-line phone systems and front desk software
  • Manage reservations, cancellations, and modifications accurately
  • Handle guest inquiries, requests, and complaints with courtesy and professionalism
  • Maintain accurate records of guest information and billing details
  • Provide information about hotel amenities, local attractions, and services
  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
  • Uphold phone etiquette standards while managing multiple lines simultaneously
  • Ensure the front desk area remains organized, clean, and welcoming at all times

Skills

  • Proven experience in hospitality management or hotel front desk operations
  • Excellent customer service skills with a focus on guest relations
  • Strong communication skills
  • Knowledge of hotel management software and multi-line phone systems
  • Exceptional phone etiquette and professional appearance
  • Ability to work efficiently in fast-paced environments while maintaining attention to detail
  • Strong problem-solving skills with a focus on guest satisfaction
  • Previous experience in resort or hotel settings is advantageous

Join our team to deliver outstanding guest experiences through professionalism, hospitality expertise, and exceptional service delivery.

Pay: From $12.00 per hour

Work Location: In person

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