Front Desk Associate

5 days ago


Greenville, South Carolina, United States Best Western Plus Greenville I-385 Inn & Suites Full time $35,000 - $70,000 per year

Overview

We are seeking a dedicated and friendly Front Desk Associate to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess a strong background in hospitality management and have a passion for ensuring that every guest has a memorable experience. This role is essential in creating a welcoming atmosphere and maintaining high standards of customer service.

Responsibilities

  • Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
  • Manage front desk operations, including check-ins, check-outs, and reservations using multi-line phone systems.
  • Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
  • Handle guest inquiries and resolve any issues or complaints promptly and professionally.
  • Conduct night audits as required, ensuring accurate financial reporting and record-keeping.
  • Maintain cleanliness and organization of the front desk area to promote an inviting environment.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
  • Assist with administrative tasks as needed, including managing correspondence and maintaining guest records.

Experience

  • Previous experience in hotel management or front desk operations is preferred.
  • Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
  • Bilingual or multilingual abilities are highly desirable to cater to our international clientele.
  • Familiarity with hospitality software systems is a plus, along with proficiency in phone etiquette.
  • A background in guest relations or resort environments will be beneficial for this role. Join our team as a Front Desk Associate where your hospitality skills will shine, and you will play an integral part in creating unforgettable experiences for our guests

Job Type: Full-time

Pay: $ $17.00 per hour

Work Location: In person


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