Front Desk Associate
5 days ago
Overview
We are seeking a dedicated and friendly Front Desk Associate to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess a strong background in hospitality management and have a passion for ensuring that every guest has a memorable experience. This role is essential in creating a welcoming atmosphere and maintaining high standards of customer service.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and reservations using multi-line phone systems.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Conduct night audits as required, ensuring accurate financial reporting and record-keeping.
- Maintain cleanliness and organization of the front desk area to promote an inviting environment.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Assist with administrative tasks as needed, including managing correspondence and maintaining guest records.
Experience
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
- Bilingual or multilingual abilities are highly desirable to cater to our international clientele.
- Familiarity with hospitality software systems is a plus, along with proficiency in phone etiquette.
- A background in guest relations or resort environments will be beneficial for this role. Join our team as a Front Desk Associate where your hospitality skills will shine, and you will play an integral part in creating unforgettable experiences for our guests
Job Type: Full-time
Pay: $ $17.00 per hour
Work Location: In person
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