Technology Support Engineer

Overview:

For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking a Job Title to join its team at the corporate office or G&A satellite officelocated in city,state.

A competitive compensation and benefits package is available to include health benefits and 401(k), recognition awards and bonuses and the opportunity to work for a highly respected and award-winning company.

Summary:

As our Technology Support Engineer, you'll ensure the backbone of our technology operations runs flawlessly, directly impacting business continuity and user experience. This is an opportunity for a dynamic professional to make a significant impact while growing their expertise across multiple technology domains.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Responsibilities:

• • Lead complex troubleshooting initiatives - Dive deep into challenging technical problems that others escalate to you
• Drive innovation through R&D - Research, evaluate, and implement emerging technologies to keep our infrastructure ahead of the curve
• Ensure system reliability - Maintain high availability across IT infrastructure through proactive monitoring and rapid response
• Design effective solutions - Create and implement scalable systems that meet business needs
• Mentor and elevate the team - Serve as technical mentor and escalation point for IT Helpdesk, sharing knowledge and best practices

Technical Focus Areas

Primary Expertise: Windows Server environments, Active Directory, Group Policy, enterprise backup systems, and system integration

Device Management: Experience with Mobile Device Management (MDM) systems, preferably Microsoft Intune, and enterprise policy management across diverse device environments

Networking Foundation: Strong understanding of TCP/IP fundamentals and network troubleshooting to support infrastructure projects and problem resolution

Innovation Areas: Microsoft Azure, Amazon AWS, VMware vSphere - where you'll help shape our cloud strategy

Monitoring & Alerting: Proficiency with monitoring and alerting tools

Dynamic Problem-Solving Opportunities

• Real-time crisis management - Lead incident response for critical infrastructure issues
• Multi-project coordination - Manage multiple concurrent technology initiatives, including system integrations during business acquisitions
• Cross-functional collaboration - Interface with service desk teams and governance groups on escalated issues and strategic projects
• Business continuity leadership - Play a key role in our Business Continuity Planning team

Other Duties:

• Performs other duties as assigned.
• Occasionally works as after-hour/holiday support contact.
• Assists other team members in joint tasks as assigned.
• Assists with occasional user moves, lifting, relocation of IT assets.
• Maintains technical knowledge and professional aptitude by attending workshops, professional training, and certifications.

Qualifications:

• An associate degree in information technology is required.
• A bachelor's degree in information systems/Technology is (strongly preferred).

Skills & Experience:

• Two years of experience in a similar position is required.
• Proven track record of managing enterprise-level infrastructure

Certifications/Licenses:

• Industry certifications in Azure, AWS, and CompTIA Network+/Security+ are preferred.

G&A Partners as an Equal Opportunity Employer considers all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Our management team is dedicated to providing a work environment free of discrimination and harassment based on any of these characteristics. We are committed to this policy and achieving a diverse workforce with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Salary: Starting wage is $28.61/hr. up tp $33.65/hr. The starting range represents the low and high end of the G&A Partners' range for this position. Actual wages will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of G&A's total compensation package for employees. Other rewards may include commissions, annual bonuses, and program specific rewards. In addition, G&A Partners provides a variety of benefits to employees, including health, dental, vision, life insurance, short-term and long-term disability, flexible spending, ancillary benefits, retirement savings plan, paid holidays, and paid time off (PTO). Application close date is 12/13/2025