Supervisor, Campus Technology Support

Job Summary

Manage and coordinate HCC technicians regarding support for computers, software, and related technology used at multiple campuses/locations.

Manage and implement district-wide hardware distribution and asset management A/V integration, A/V replacement, and event support; coordinate and guide technician activities based on ServiceNow information.

Provide training and mentorship to all Campus Technology Technicians, monitor the day-to-day activities, and assign tickets or tasks to technicians. Technical Support Supervisors will also be assigned as project managers for specific college projects.

Work collaboratively with other IT departments and teams to deploy and install software and district-wide initiatives and develop enhanced processes. Provide customer support to meet instructional and educational needs throughout the district.

Function with a high level of integrity and focus on diversity, equity, inclusion and belonging.

ESSENTIAL FUNCTIONS

Provide supervisory management direction and guidance for assigned personnel in keeping with HCC's PEP process to include identifying job responsibilities, measurements, and results.

Work with CTS Managers and Supervisors to address individual staff orientation, training, coaching needs, and establish performance measures, goals, objectives for the entire team, and plan all work schedules to ensure regional coverage during all hours of operations.

Work collaboratively with Information Technology staff to support the college and meet departmental goals.

Specialize focus in one or more areas of Campus Technology Support with knowledge of the following:

• Onsite and offsite technical computer support for Executive Administration and support staff, board services, and foundation leadership.
• CTS asset management, asset inventory, asset distribution, and lifecycle replacement strategy throughout the district.
• A/V deployment, integration, project management, inventory, and lifecycle replacement strategy throughout the district.
• Review, manage and perform operational technical support assignments, and execute ServiceNow system administrative needs for CTS to meet SLA requirements.

Provide project management leadership, support, and budget analysis; may include working with vendors.

Document activities and workload using ServiceNow.

Recommend new processes and techniques for improved efficiencies.

Access to reliable personal vehicle for transportation to assigned site or location. May be required to obtain approval to be added to HCC's Risk Management Approved Drivers List, and drive an HCC-provided vehicle (car, van, or box truck).

May be assigned permanently or temporarily to any location district wide to provide technical support coverage as required.

May work hours outside normal business hours of operation, nights, weekends, and holidays.

Promote security awareness to customers through actions and advocacy.

Develop and maintain good working relationships with college executive teams, customers, and IT staff.

Work independently to achieve goals.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

• Bachelor's degree in Computer Science, Business or related field required
• 6 years related technology experience may be considered in lieu of required degree
• 5 years of work-related experience required
• Experience leading campus technology teams and projects preferred

Licensing & Certification

• Valid Texas Driver License
• Valid Vehicle Insurance
• ITIL Foundations preferred

Special Skills

• Proficient with Windows/Mac OS
• Proficient with MS Office 365 Suite
• Information Management Systems
• Project Management

Competencies

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country's largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.

• Approximately 145 languages are spoken here.

• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.

• Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.

• The weather is great Mild winters ensure that outdoor activities can be enjoyed year-round.

• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation's top institutions.

• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.

• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you're ready to join an amazing team, please apply right away.

EEO Statement

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

or

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact