Front Office
6 days ago
About Us: The El Paso Center for Seizures and Epilepsy is the only dedicated pediatric epilepsy clinic in the El Paso region. Our mission is to make lifesaving specialty care accessible to all children with seizures and epilepsy, regardless of language proficiency, health insurance, or ability to pay.
As a newer clinic, we are working to upgrade our operations to better serve our patients and community. We are seeking a personable, organized, and detail-oriented Front Office team member to be the first point of contact for our patients and help ensure a welcoming, efficient, and organized clinic environment.
Job Summary:
We are seeking an experienced and highly organized Front Office professional. This role requires a proactive, detail-oriented individual who can effectively manage administrative responsibilities, optimize patient flow, and confidently handle front desk duties to ensure a smooth, welcoming, and professional environment. The ideal candidate will bring strong leadership, excellent communication and problem-solving skills, and a demonstrated commitment to delivering exceptional patient care.
Key Responsibilities:
- Greet and assist patients and visitors in a friendly and professional manner.
- Schedule, reschedule, and confirm patient appointments while ensuring accurate information.
- Answer incoming phone calls, respond to questions, and direct messages appropriately.
- Verify insurance information and assist with the check-in and check-out process.
- Collect and process payments, co-pays, and financial transactions accurately.
- Maintain and update patient records with timely and accurate data entry.
- Assist patients with completing necessary paperwork and forms.
- Follow and support office policies and procedures to ensure organization and compliance.
- Work closely with medical staff to support patient flow and overall office efficiency.
- Provide excellent customer service to support a positive patient experience.
Qualifications:
- High school diploma or equivalent required; an associate degree in healthcare administration is a plus.
- health records (EHR) systems and Microsoft Office/Google.
- Exceptional customer service, leadership, and communication skills.
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
- Knowledge of insurance verification, medical billing, and front office workflow is a plus.
- Bilingual (English/Spanish) required.
Benefits:
- Competitive Pay (commensurate with experience).
Negotiable benefits package tailored to employee needs.
Job Type: Full-time
Pay: $ $16.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
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