receptionist
2 weeks ago
Fast-paced auto repair shop is seeking a reliable and organized Front Desk Receptionist to join their team. The ideal individual must be able to manage multiple tasks efficiently, handle a high volume of information, and thrive in a fast-moving environment. We typically manage around 40 cars at a time, with an additional 30–50 in progress, so strong multitasking and attention to detail are essential.
RESPONSIBILITIES AND DUTIES:
- Greet customers in a professional, courteous manner.
- Schedule appointments for vehicle assessments, repairs, and pickups.
- Communicate clearly with customers regarding services, timelines, and repair progress.
- Handle phone, email, and in-person inquiries.
- Assist in preparing and presenting repair estimates using shop software or manual processes.
- Collaborate with technicians and insurance companies to gather necessary details for accurate estimates.
- Obtain approvals from customers and insurance adjusters.
- Maintain accurate records of customer interactions, repair orders, and payment information.
- Process invoices, payments, and insurance documents.
- Update job statuses in the system and coordinate workflow with the shop floor.
- Keep the reception area and front office clean, organized, and presentable.
REQUIREMENTS AND QUALIFICATIONS:
- Strong organizational and multitasking skills.
- Must have strong personality and can manage dealing with different personalities.
- Ability to work efficiently in a fast-paced environment.
- Excellent communication and customer service skills.
- Attention to detail and accuracy in data entry and record keeping.
- Basic computer proficiency (Microsoft Office, email, and data entry).
- Reliable, professional, and team oriented.
- Monday to Friday 8am to 5pm
- Applicants may be subject to a background check. *
- A pre-employment drug screening is required as a condition of employment.
- A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role.
Sparrow Company Executive Search & Staffing is an Equal Opportunity Employer.
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