Philanthropy Associate, Data Management

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Philanthropy Associate reflects the mission, vision, and values of Northwestern Memorial HealthCare (NMHC), adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Philanthropy Associate performs a critical role on Northwestern Memorial Foundation's (NMF) fundraising team. They are responsible for working with NMF managers, directors, vice presidents and other NMF team members to administer and coordinate activities and initiatives, completing projects as assigned.

NMF raises funds to support the health system's strategic goals to deliver exceptional care and experience, advance and extend medical science and knowledge and enhance people, culture and resources through: (1) raising planned, principal and major gifts, (2) cultivating and stewarding donors, and (3) fostering a culture of philanthropy at NMHC.

Responsibilities:

• Administer and coordinate philanthropy projects supporting fundraising programs. Those projects may include, but are not limited to: work plan development/implementation, requirements analysis, budgets, resource identification and allocation, solution development, information distribution, meeting facilitation, rollout strategies and overall performance reporting; 
• Develop and maintain productive and professional relationships with donors, prospects, volunteers, vendors and team members, serving as a link between multiple parties and entities.
• Effectively handle or escalate problems that arise within the project team or issues with donors, and implement mitigation strategies as needed to achieve the desired results;
• Prepare and/or execute effective and efficient communication mechanisms which enable continuous exchange of project status, ideas and information, project developments among team members, NMHC Executives (project sponsors); donors, volunteers, vendor partners and others as appropriate;
• Create and execute project work plans, revising as appropriate to meet changing needs and requirements;
• In partnership with a manager, program director, director or vice president, utilize project management tools to ensure accuracy for philanthropy project planning, procurement and budgeting;
• Research and develop internal and external communications including presentations, speaking points, correspondence and other written materials;
• Participate in professional development opportunities to continuously strengthen leadership capabilities;
• Represent and provide support for NMF at appropriate events related to donor cultivation, stewardship and fundraising activities. This includes interactions with various levels of donors and constituents, both internally and externally;
• Respond to unanticipated complex issues as well as manage critical and confidential information;
• Utilize meaningful metrics to assess outcomes and achieve goals;
• Exemplify the NMHC values of patients first, integrity, excellence and teamwork;
• Perform other duties as assigned.

ADDENDUM:

The Philanthropy Associate, Data Management serves as an expert in Northwestern Memorial Foundations customer relations management (CRM) platform.

Responsibilities:

• Perform complex analysis, reporting, and data manipulation to support the annual giving direct response program with their solicitations and stewardship (direct mail, email, phone) communications
• Generate custom reports inaccessible within a standard database configuration.
• Collaborate closely with the Annual Giving and Donor Communications teams, attending meetings to understand appeal goals and objectives.
• Responsible for pulling reports, cleaning data to NM hygiene standards, and ensuring the accuracy of the data needed for the execution of annual giving appeals.
• Optimize resources for efficiency and accuracy while coordinating data needs for multiple projects occurring simultaneously.
• Proactively engage in process improvement initiatives and seek assistance as needed.
• Collect, maintain, and import donor data for Annual Giving Program
• Maintain and update donor information in the database to ensure data accuracy and integrity.
• Establish and implement standards to streamline processes and minimize errors.
• Regularly audit database records and reconcile discrepancies to uphold data quality.
• Cultivate a sound understanding of NMF's annual giving program and industry standards for donor segmentation and outreach best practices.
• Advocate for the annual giving program's technical needs within the CRM by collaborating with developers.

This position reports to the Program Manager, Data Management.

Preferred qualifications:

• Nonprofit experience
• Annual Giving experience
• Experience with MS Dynamics, Raiser's Edge or other CRM systems

Required:

• Bachelor's degree.
• Minimum of three years of experience in a fundraising, community outreach, healthcare or development position, preferably in a non-profit organization.
• Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and databases.
• Ability to organize and think independently with orientation to deadline and detail.
• Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• A high degree of professionalism, sensitivity and integrity.
• The pace and diversity of this position requires an individual with strong intellectual curiosity, initiative, and highly effective listening and communication skills.
• A proven ability to meet deadlines, communicate effectively, track details and demonstrate a high level of flexibility in a team environment.
• Must be comfortable handling multiple projects, accurately setting priorities on a regular basis, thinking creatively and working as a collaborative team member.

Preferred:

• Healthcare industry experience. 

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.