Assistant General Manager

Snooze – Who are we?

Morning people Yes, we are those people. We are a full-service breakfast restaurant, and we want each morning to feel like your weekend and happy hour rolled into one — no matter which side of noon it's on. We're the place where you can be you, and where our regulars are anything but. Everyone's welcome at our table because the same goes for our people as it does for our dishes: the unexpected twists are what makes them so special.

The Assistant General Manager Role at Snooze

As second in command in the Front of House (FOH), the Assistant General Manager (AGM) plays a key role in ensuring that Snooze culture shines bright in all aspects of the business. You must hold vital our beliefs in Craveable food and beverage, fun ambiance and exceptional service. The AGM controls daily and weekly operations by overseeing and coordinating the planning, organization, training and leadership necessary to achieve our objectives. Despite core focuses being in the FOH, the AGM is responsible for providing leadership and culinary expertise within all restaurant operations goals. These goals range from sales, operational costs, Snoozer retention, food and beverage quality, cleanliness and sanitation, sustainability and most importantly, guest service and satisfaction.

The Benefits

At Snooze, we not only want to pay you for the great work you do each and every day, but we also want to help you take care of yourself and your family. Below is a breakdown of a few benefits Snooze offers for this position.

• No late nights—you'll be home by dinner time every night
• Weekly pay and competitive hourly rates
• Competitive Basic Health, Dental, Visions, Pet, and Accident Insurance Plans
• Employer-paid Short Term Disability and Life Insurance Plans
• 401k/Roth 401k Plans
• Unlimited affordable Telehealth program
• 120 Hours (15 days) of vacation time accrued per year and paid at a regular rate
• 40 Hours (5 days) of paid sick time paid at regular rate per year
• Four (4) Paid Holidays- Closed Thanksgiving and Christmas Day to spend time with family and friends
• 8 Hours (1 day) of paid community volunteer time paid at regular rate per hour
• 100% paid meal benefits
• Other benefits include potential field trips, community engagement, personal and professional growth, and advancement opportunities.
• Unlimited dance parties

The Position Specifics

• Completely understand all Snooze policies, procedures, standards, specifications, guidelines and expectations.
• Ensure that all Guests feel welcome and are given responsive, friendly, courteous and exceptional service.
• Be a role model, facilitator, and able Snoozer in nearly all hourly positions in the Heart of House (Kitchen) and Front of House roles.
• Monitor and evaluate food and beverage quality to ensure that all items meet Snooze's standards for taste, presentation, and temperature before they are served to guests.
• Achieve Snooze objectives in sales, service, safety and sanitation, facility maintenance and food and beverage quality by effectively training Snoozers and providing a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies and procedures.
• Assist the management team in making employment and termination decisions including interviewing, hiring, training, evaluating, reviewing, and coaching Snoozers as appropriate.
• Continually strive to develop all hourly Snoozers in managerial and professional skills, building Snooze's future leadership.
• Assist the General Manager and Head Chef in preparing all required paperwork, including inventory, par sheets, ordering, forms, reports, performance reviews and schedules.
• Be prepared to control and monitor the purchasing, receiving, inventory, and cost management of all food and beverage products.
• Control labor cost by assisting in scheduling based upon forecasted sales, positions needed, and proper time management.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of Snooze policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and Guests.
• Facilitate the flow of service from the kitchen to the Front of House with the capability of running the Expo window while adhering to Snooze ticket time standards.
• Support with opening and closing procedures of the Front of House and Heart of House (Kitchen) following Snooze's "Open to Close" guidelines.
• Identify and recruit outstanding talent by conducting effective and fair interviews to elevate and build Snooze's team of hourly talent.
• Help to create a fun, safe and rewarding work environment for all Snoozers.

Is this the role for you?

Assistant General Managers at Snooze...

• Must be 21 years of age and authorized to work in the United States
• Have knowledge of food, beverage, and service, generally involving 2+ years of restaurant-related experience in an hourly or managerial position.
• Possess excellent basic math skills and can operate a cash register and Point of Sale system. Must also be able to communicate and understand the predominant language(s) of the restaurant's trading area.
• Be able to work in a standing position for long periods (up to 10 hours) and be able to reach, bend, stoop, and frequently lift a maximum of 50 pounds.
• Must have the stamina to work 45 to 55 hours per week.

Let's talk about safety

Your safety is our #1 priority. Because of that, it is every Snoozer's responsibility to ensure cleanliness, sanitation, and safety within our restaurants. We hold both Snoozers and guests accountable to our Safety Guidelines. We require daily wellness checks from all Snoozers and are committed to a safe working environment.

Snooze is an Equal Opportunity Employer

INDMANAGE