Client Operations Coordinator

AffirmedRx
is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all
We promise to do what's right, always.
Position Summary:
The Client Operations Coordinator plays a key role in supporting the day-to-day success of AffirmedRx's client partnerships. Working closely with cross-functional teams supporting the client experience, this role combines project coordination, data analysis, and technology management to ensure seamless client experiences and optimized patient outcomes. It's a great fit for someone who is organized, detail-oriented, and comfortable working in a fast-paced environment. While direct client account management experience isn't required, backgrounds in operations, administration, project coordination, or military leadership are highly transferable.

What you will do:
Client Operations Support:

• Collaborate with Client Managers to track deliverables, resolve issues, and ensure timely follow-through on client needs
• Maintain organized client materials such as plan documentation, benefit summaries, and trackers
• Prepare client-facing materials and presentations for meetings, open enrollment, and quarterly reviews

Technology and Tool Management:

• Assist with oversight of the configuration and performance of Salesforce HealthCloud, phone systems, and other PCA tools
• Troubleshoot technical issues and coordinate with vendors and IT to ensure optimal tool functionality
• Provide training and support to PCA and Client Management teams on system usage and best practices

Cross-Functional Coordination:

• Serve as liaison between PCA, Client Management, and Data & Analytics teams
• Facilitate communication and alignment on goals and expectations during the implementation process
• Participate in internal projects to improve client performance and operational processes

Reporting and Data Management:

• Assist with preparing and reviewing reports on pharmacy claims, utilization, and performance trends
• Track KPIs related to client operations, tool usage, and patient outcomes
• Develop dashboards and reports to measure health outcomes, member satisfaction, and operational efficiency

What you need:

• Bachelor's degree or equivalent experience, including military service
• Professional background in operations, project coordination, client service, healthcare, or related fields
• Strong organizational skills with excellent time management and attention to detail
• Proactive mindset and ability to manage multiple priorities effectively
• Proficiency in Microsoft Excel, PowerPoint, and Outlook
• Clear and professional written and verbal communication skills
• Ability to collaborate effectively across cross-functional teams
• Commitment to continuous learning and delivering high-quality service in a fast-paced, mission-driven environment

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

Note:
AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.