Quality Assurance Analyst

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 305Pay Range: $54, $82,200.00

Job Description

The Quality Assurance (QA) Analyst assists in gathering and analyzing data from WGU course development and limited release initiatives. This work includes facilitating established QA processes, monitoring the completion of QA feedback action items, and collating data to confirm courses are ready for student engagement.

Essential Functions and Responsibilities:

• Tracks the QA process throughout the development cycle for all new courses and major course redevelopment.
• Communicates step-by-step QA requirements to multilevel stakeholders, including providing detailed access instructions and credentials.
• Acts as the point of contact for reviewers and stakeholders during QA process, providing training and support as needed.
• Liaises with the subject matter expert (SME) recruitment team and external SMEs, facilitates SME introduction to working with WGU QA team, and acts as a resource throughout their engagement with QA projects.
• Facilitates the development team's review and implementation of QA feedback, and maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database.
• Assists in planning and delivering limited release courses for student testing.
• Researches and incorporates current industry trends, proven instructional strategies, and quality measures into the development process.
• Monitors student and mentor feedback from limited release for final course approval.
• Ensures quality standards and WGU's vision and mission are reflected in all aspects of the student experience.
• Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders involved in the QA process.
• Assists SMEs with the processes and tasks associated with quality evaluation.
• Mentors and develops colleagues within the QA team.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Thorough understanding of curriculum development, instructional design, and test development
• Understanding of project management, needs assessment, and risk management
• Superior critical thinking, problem-solving, and research skills
• Exceptional oral and written communication skills
• Advanced technical writing and editing skills
• Advanced critical thinking, analysis, and synthesis skills
• Advanced skills in planning, organizing, and self-management
• Ability to work collaboratively and creatively in a deadline-driven environment
• Must be precise, thorough, and detail-oriented
• Strong Microsoft Office and internet skills
• Experience with online instruction and adult learning models
• Knowledge of learning theory and student learning styles
• Experience with online learning technologies and pedagogies

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree in a related field or three years of equivalent work experience
• 1-3 years of experience in process or workflow management
• Proficiency in Microsoft Excel, including use of formulas, pivot tables, and data reconciliation

Preferred Qualifications:

• 1–3 years of experience supporting compliance reviews, audits, or internal reporting processes
• Background in accounting, student payments, or financial reconciliation
• One (1) year of experience in quality assurance
• Familiarity with JIRA and Salesforce or other project management, issue tracking, and customer relationship management software
• Experience in Quality Matters and other QA industry standards

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.