Quality Assurance Team Lead

Position Title: Quality Assurance Team Lead

Location: Remote US

Position Overview

One Inc is looking for a QA Lead to work on our products for the insurance & payments industry. Innovative technologies, interesting web applications, complex workflows and more are waiting for you here

Essential Job Functions & Responsibilities

• Organize and enhance QA processes to align with project goals and agile principles.
• Ensure the adoption of agile practices and roles within the QA team. Oversee automated testing, ensuring effective integration into the CI/CD pipeline.
• Develop comprehensive test plans to support releases and project goals. Align testing efforts with iterative development cycles and communicate plans to stakeholders. Track and mitigate risks, coordinating with project stakeholders on issue resolution.
• Foster strong cross-departmental collaboration, working closely with Product Owners, Scrum Masters, and Release Train Engineers (RTEs). Maintain transparent and regular communication on QA activities and deliverables.
• Monitor and improve quality standards and metrics; regularly report quality outcomes to stakeholders. Lead initiatives to improve product quality in alignment with SAFe principles.
• Explore and integrate new testing tools and technologies to improve QA processes.
• Manage QA resources, improve team outcomes and meet project goals. Mentor and train team members to strengthen skills and agile practices. Lead hiring, onboarding, and professional development for the QA team.

Qualifications

• Experience in a team lead / QA manager role.
• Mastery of QA methodologies, Agile testing practices, automation tools, and test management.
• Experience with digital payment solutions is highly beneficial.
• Demonstrated ability to lead and inspire people, with excellent communication and interpersonal skills.
• Strong problem-solving skills, keen attention to detail, and a strategic mindset.
• Bachelor's degree in computer science, engineering, or a related field (or equivalent experience).
• English proficiency (B2 or above).
• Experience with AI toolset adoption in QA processes (test generation, automation enhancement, analysis) is a strong plus.

Desired Traits:

• Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.

Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That's the strength derived from the Power of One - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Preferred

• Bachelors or better
• Bachelors or better