Work First Supervisor

What You'll Be Doing
Work First is North Carolina's plan to assist eligible families obtain services to help residents gain independence through obtaining jobs. Wake County Social Services is looking for our next Work First Supervisor to lead a team of Eligibility Caseworkers & Team Leads. The Work First Supervisor is responsible for evaluating and applying state and county policies and procedures; and ensures productivity through ongoing analysis of staff workloads and case assignments.

Essential Functions

• Actively supervise, motivate, evaluate and train employees
• Conduct quality assurance audits of client case files on workers for completeness, accuracy, consistency and conformity
• Plan worker case loads by analyzing client requirements and reviewing service objectives.
• Prepare program information and reports by collecting, analyzing, and summarizing data and trends.
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to explain and interpret program purpose and policies.
• Collaborate with hiring manager on employee hiring process including application review, developing interview questions and conducting interviews.
• Provide excellent customer service by actively engaging in responding to clients regarding their case and eligibility.

About
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference

Required
The Basics (Required Education and Experience)

• Bachelor's degree
• Three years of job-related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bachelor's degree in Human Services or a related field.
• Minimum of one year experience with Work First and TANF policy knowledge.
• Minimum two years supervisory experience in Social Services.
• Proficiency with NCFAST

How Will We Know You're 'The One'?

• Experience managing frequent client interactions with professionalism, empathy, and composure.
• Exceptional interviewing and assessment skills to effectively identify client needs and determine appropriate services or support.
• Comprehensive understanding of Work First Program Policy and its application in client service delivery.
• Proven ability to counsel and support clients during crisis situations with sensitivity and sound judgment.
• Extensive knowledge of community resources and the ability to connect clients to appropriate programs and partnerships.
• Demonstrated skill in supervising, mentoring, and developing employees to enhance individual and team performance.
• Flexibility and adaptability in a dynamic environment with frequent changes in priorities or processes.
• Proficiency in basic computer operations with a strong aptitude for learning and utilizing new software applications.
• Experience and proficiency in using NCFAST to support case management and program delivery.

About This Position
Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Monday - Friday 8:15 am-5:15 pm

Hiring Range: $26.91-$36.33

Market Range:

Please include
ALL
prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 11/3/2025

What Makes Wake Great
Equal Opportunity Statement
Background Check Statement
Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.