Operations Supervisor

At First Choice Coffee Services, we're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.

We're currently seeking an Operations Supervisor to join our growing team

The Operations Supervisor is responsible for overseeing all day-to-day branch operations, including deliveries, service, warehouse management, and local sales development. This is a hands-on role that combines route operations, customer service, and business growth. The ideal candidate ensures customers receive exceptional service while maintaining efficient, organized, and profitable branch operations.

If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let's brew success together

What you'll be doing – The Role:

• Operate daily delivery routes, ensuring timely and accurate product deliveries to all customers.
• Manage inventory, load and unload delivery vehicles, and maintain appropriate par levels.
• Perform service calls, assist with installations, and basic equipment maintenance as needed.
• Oversee warehouse organization, including product pulls and restocking for upcoming routes
• Maintain accurate records, invoices, and delivery/service documentation at the end of each day.
• Coordinate with Customer Service and Sales teams to fulfill customer needs, schedule deliveries, and resolve service issues.
• Ensure all company vehicles, equipment, and facilities are clean, organized, and properly maintained.
• Monitor inventory usage and communicate product or parts needs promptly to management.
• Enforce company safety procedures and ensure all work is completed in compliance with policies and standards.
• Identify operational improvements to increase efficiency and reduce waste.
• Represent the company professionally with every customer interaction, maintaining a high standard of service and communication.
• Comply with and enforce all First Choice policies and procedures, including but not limited to those contained in the Company's Employee Handbook.
• Perform other duties as assigned by management.

SALES DEVELOPMENT & ROUTE GROWTH

• Utilize open route days to actively prospect for new business within the assigned territory.
• Generate leads and build relationships with potential customers to grow the existing route.
• Conduct follow-up visits and product demonstrations to secure new accounts.

What's in it for me? – The Benefits

• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Requirements:

What you'll bring – The Person:

• High school diploma or equivalent. (College degree a plus)
• Minimum two years of valid Driver's License
• Prior route delivery, warehouse, or field service experience required.
• Experience in sales, merchandising, or customer acquisition strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Self-motivated and capable of managing all aspects of daily branch operations independently.
• Ability to complete basic computer and paperwork tasks.

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone's legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.