Service Administrator

5 days ago

Tempe, Arizona, United States Esler Companies | Renewal by Andersen Full time

Overview
We're looking for a Service Administrator to join our team
As a
Service Administrator
for Esler Companies - Renewal by Andersen you'll assist the service department by handling backend operations such as order processing, service close-outs, warranty reimbursement submissions, and work order quality control. You may be responsible for generating and maintaining service-related reports. This role includes direct correspondence with homeowners to provide updates and ensure prompt resolution of service requests.

Responsibilities

  • Ensure all service orders and stock item requests are processed within 24 hours.
  • Review and confirm all ship dates in rForce using BAAN confirmations on a daily basis.
  • Send detailed order invoices and/or balance collection emails to homeowners.
  • Quote all billable products and send homeowner invoices within 24 hours.
  • Manage and submit warranty reimbursement requests for completed service.
  • Create service requests for product reorders as needed..
  • Review and verify work orders for accuracy and completeness, ensuring all required information, documentation, and approvals are included before processing or closing.
  • Identify and correct work order errors or discrepancies.
  • Support other ad hoc projects and requests as necessary.
  • Other job duties as assigned.

Qualifications

  • Strong understanding of administrative duties.
  • Ability to meet strong deadlines and to work independently.
  • Excellent oral and written communication skills.
  • Computer proficiency.
  • Ability to work in a fast-paced environment and collaborate effectively as a team member.
  • A positive attitude with the ability to multi-task.
  • Flexible and resilient to adapt to multiple demands, shifting priorities and changing business conditions.
  • Minimum 1 year of experience working in an office environment.
  • Minimum 1 year of experience working with Renewal by Andersen products and applications.
  • High School Diploma or equivalent experience required.

Benefits

  • Medical, Dental, and Vision Insurance
  • Teammate Assistance Plan
  • Tuition Reimbursement
  • 401k with 50% match up to 6% of your annual pay
  • Paid Time Off
  • Company Paid Holidays
  • Paid Volunteer Time
  • And more

Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen
is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.
Esler Companies
is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
Posted Salary Range**
USD $ USD $23.00 /Hr.

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