Account Manager

How well do our values align with yours? We will always work to Do the right thing and Focus on the customer. We believe you must Take action and Be accountable to move forward. In the end, we all want to Enjoy life Do we sound like a match? Apply now

Do you possess the unique combination of outstanding customer service with a growth mindset? Do you thrive in a fast-paced environment where you are empowered to succeed? As the Sales Account Manager you will fulfill the needs of a fast-growing company by ensuring the retention of our valued Dealerships and Agents by providing exceptional service. We are looking for an experienced professional with the keen ability to engage our clients, respond to their varied inquiries regarding our products and services, as well as probe for additional sales opportunities.  This position will support our Texas and Oklahoma markets.

A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you'll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we've described above, also include:

• Utilize various marketing tools, company knowledge base, and Microsoft Dynamics CRM to support accounts and increase production.
• Handle challenging situations related to dispute resolution.
• Maintain a comprehensive understanding of our programs, policies, and services, and clearly communicate them to clients.
• Navigate and effectively communicate claim details to our clients.
• Support regional team members to ensure production goals and client needs are met.
• Utilize Microsoft Office 365 software to field customer emails and work on tasks for your assigned agents, Regional Sales Manager, and Sales Manager.
• Adhere to service level agreements for response and resolution rates.

Qualifications

• Bachelor's Degree preferred, but not required.
• Bilingual Spanish / English is also preferred, but not required.
• Minimum of 1 year relevant experience required. (Call Center, Automotive, or Finance and Insurance).
• Passion for sales and customer service, with excellent communication skills.
• Proven teamwork skills and dedication to getting the job done.
• Driven personality and positive attitude.
• Ability to handle client escalations professionally and respectfully.

What we Offer

• An exceptionally supportive company culture that places people over profit
• Fair and competitive compensation with bonus opportunities of up to $2,500 per quarter
• Health insurance options with generous company contributions
• Dental and Vision coverage
• Life and Disability insurance (100% company paid + options for more)
• Legal and Pet insurance options
• Competitive 401k program with company match
• Paid Time Off (PTO) and Paid Holidays
• Paid Volunteerism Time Off (VTO) to support your community.
• Free Roadside Assistance for your personal vehicle
• Tuition Assistance Program with immediate eligibility
• Ongoing professional training and development
• Employee incentive and recognition programs
• Health and Wellness Challenges throughout the year
• A new, state-of-the-art office building with outstanding features and amenities
• Individual electronically adjustable desks
• Multiple charging stations for electric vehicles
• Free onsite fitness center
• Full size basketball court
• Fully loaded game room
• Locker rooms
• Bowling alley…YES, bowling

About Alpha Warranty Services:

Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.

Learn more about Alpha Warranty and our affiliated companies at
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U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION

Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodation to complete the application process, contact the Human Resources Department