Strategic Account Manager

About PDQ
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

*PDQ's Core Values:*
Honesty, Ownership, Collaboration and Improvement

Job Description
*Before you apply, please note:*

• This is a hybrid role open to candidates within commuting distance of our South Salt Lake City headquarters.

PDQ is seeking an experienced Account Manager for a dynamic role working with existing customers to cross-sell them additional products while also leveraging customer relationships to help acquire net new logos within an assigned territory. The territory includes all cities, counties, universities/colleges, K12 schools, and state entities within multiple US states. You'll be taking a proactive approach to learn from existing customers why they love PDQ, what initiatives our solutions may be aligned with, and other themes that will influence PDQ's ability to expand our footprint. You will build pipeline through outbound efforts via referrals, targeted campaigns to key prospects, and through inbound leads in your assigned territory.

What You'll Be Doing

• Oversee a portfolio of identified customers throughout their entire customer journey
• Become an expert in the features, benefits and application of PDQ's suite of products and look for opportunities to cross-sell
• Build strategic account plans for coordinated and prioritized outreach in your territory including messaging, contact sourcing, and execution of campaigns to build pipeline
• Perform detailed discovery that helps to uncover the primary pain points a prospect or customer is experiencing, build relationships with key stakeholders, and gain an understanding of the right products & features to help the prospect solve their problems
• Understand the needs and motivations of all members of the buying committee to target messaging, build business cases, and drive towards a purchase
• Leverage deep product knowledge and discovery information to perform a targeted demo that shows the prospective customer how they can solve their problems with our products.
• Maintain accurate and up-to-date records in our CRM (we use Salesforce)

Who You Are

• Ownership: You take responsibility for projects, drive results, and deliver on commitments
• Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
• Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
• Improvement: You continuously seek opportunities for growth, innovation, and personal development
• 3+ years of SaaS/B2B customer success or sales experience
• Firm grasp of CRM software (Salesforce a plus), as well as Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Strong aptitude to grasp technical products and concepts
• Bonus: Bachelor's Degree, preferably in Business or a related field

We're Looking For People Who Have

• Detail-oriented, organized and a good team player
• Comfortable building outbound messaging for building pipeline
• Independent, highly motivated, and solution-driven mentality to all activities
• Excellent interpersonal skillset, particularly with the ability to build authentic business relationships
• Ability to proactively problem-solve as customer liaison across technical and commercial obstacles
• Strong attention to detail, goal-oriented, and the ability to meet tight deadlines
• Proven track record of learning new SaaS products and having ability to demo them at a high level and bring in additional technical resources for deeper technical requirements

PDQ Perks & Benefits
PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

• 4-Day Work Week
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Equity
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.