Business Support Specialist

2 weeks ago

Portland Maine Metropolitan Area, United States Market Street Talent, Inc. Full time $60,000 - $90,000 per year

Could you be a good fit?

We are looking for a polished, dependable
Business Support Specialist
to provide technical and customer-facing support for lab and equipment products. This role is ideal for someone who communicates clearly by phone, resolves technical problems calmly, and maintains strong customer relationships while following quality and safety protocols. This is a hybrid onsite role in Portland, Maine.

Benefits

  • Hybrid work environment (3 days onsite)
  • Healthcare Medical including HSA
  • Dental and Vision Insurance
  • 401k

Required Skills:

  • High quality interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have phone skills, with the ability to establish rapport.
  • Comfortable speaking with customers about money or challenging conversations, such as declining a request for credit.
  • A strong deductive reasoning and analytical skills to resolve issues.

What will your day look like? As a Business Support Specialist you will:

  • Respond to customer inquiries via phone and other channels, establish rapport, and resolve issues efficiently.
  • Provide technical assistance for products and equipment (installation coordination, configuration, troubleshooting, and user instruction).
  • Manage customer order entry, invoicing/billing questions, and related system updates.
  • Research customer needs, propose solutions, and coordinate with internal teams to resolve complex problems.
  • Maintain accurate technical and service records, document case activity, and communicate status updates to customers.
  • Support quality management and compliance procedures in day-to-day work.
  • Escalate issues appropriately and help drive continuous improvements in support processes.

You will be a good fit for the Business Support Specialist role if you have:

  • High-quality interpersonal skills and comfort speaking with customers by phone; ability to establish rapport quickly.
  • Comfort handling sensitive conversations (billing, credit decisions, etc.) with professionalism.
  • Strong deductive reasoning and analytical skills to troubleshoot problems.
  • Excellent verbal and written communication skills; able to explain technical issues to both technical and non-technical users.
  • Strong organizational skills, attention to detail, and the ability to multitask.
  • Proficiency with personal computers and Microsoft Office.
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

About Market Street Talent

We are a specialized staffing and consulting firm focused on staffing solutions for Information Technology and Creative positions. We are heavily invested in the IT and Creative verticals and that's what our clients and candidates love about us. We understand the nuances of placement—the platforms, positions, background, and intricacies of specific jobs. We know what it takes to find highly skilled specialists that fit seamlessly into a company's culture.

Our Vision:
To promote and foster the growth of technology and creative talent in our world, one candidate, one client, one community at a time.

Our Goal:
To coach clients and candidates through the entire placement process and cultivate long-term healthy business relationships.

Our Culture:
At MST, we believe in pursuing excellence in everything we do, treating everyone with the utmost respect, and showing empathy for our community.

Sound like you? Ready for your next challenging opportunity? Click Apply Now

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