Assistant Vice President

6 days ago

Oklahoma City, Oklahoma, United States Concierge Benefit Services Llc Full time $120,000 - $180,000 per year

Position Summary:

The Assistant Vice President (AVP) of Operations will oversee and manage the day-to-day operations of our Pharmacy Benefit Management (PBM) and Third Party Administration (TPA) divisions. This senior leadership role requires a strategic and operational leader who can drive efficiency, ensure compliance, enhance client satisfaction, and support business growth initiatives. The AVP will collaborate closely with cross-functional teams, clients, and external partners to deliver high-quality administration services.

Key Responsibilities:

  • Lead and manage operational functions related to PBM and TPA services, ensuring seamless integration and performance excellence.
  • Develop and implement operational strategies, policies, and procedures to optimize efficiency and client outcomes.
  • Oversee claims processing, client onboarding, contract management, and vendor relationships.
  • Ensure compliance with regulatory requirements, industry standards, and internal quality controls.
  • Collaborate with IT, finance, legal, and customer service teams to support operational needs and business objectives.
  • Monitor key performance indicators (KPIs), analyze operational metrics, and provide regular reporting to senior leadership.
  • Drive continuous improvement initiatives to enhance operational workflows and service delivery.
  • Manage, mentor, and develop a team of operations professionals to achieve departmental and organizational goals.
  • Act as a primary point of contact for clients and external partners on operational matters, addressing escalations and resolving issues promptly.
  • Support new business development efforts by providing operational insights and ensuring smooth transition for new clients.

What We Offer:

  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package including health, dental, vision, and retirement plans
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment

Qualifications:

  • Bachelor's degree in Business Administration, Healthcare Management, or a related field; Master's degree preferred.
  • Minimum of 7-10 years of progressive experience in third party administration, pharmacy benefit management, or related healthcare operations.
  • Proven leadership experience managing complex operations and cross-functional teams.
  • Strong knowledge of PBM and TPA industry practices, regulatory environment, and compliance requirements.
  • Exceptional problem-solving, analytical, and decision-making skills.
  • Excellent communication and interpersonal skills, with the ability to build relationships at all organizational levels.
  • Proficiency in operational software systems and data analytics tools.
  • Ability to manage multiple priorities in a fast-paced environment.

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