Client Service Supervisor

5 days ago

Springfield, Illinois, United States VCA Animal Hospitals Full time

VCA Old Marple Animal Hospital is seeking an experienced Client Service Representative Supervisor to join our well-established, multi-doctor, 24 hour emergency/general practice located in Springfield, Pennsylvania.

Supervisor - Client Service Representative

We are seeking an experienced Client Service Representative Supervisor to join our team, minimum five years customer service experience required.  We are looking for a personable yet highly professional "service extraordinaire" to join us in delivering excellent client care.

Why We Need You:

As the face of VCA, the Client Service Representative Supervisor sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  

The CSR Supervisor is the pivot around which the hospital operates and is responsible for, including but not limited to:

  • Supervisor the CSR staff fairly and respectively, maintain the utmost trust with management
  • Excellent client services skills, phone skills, computer skills
  • Must be friendly, outgoing, "people-oriented"
  • Greeting visitors, answering telephones, scheduling, confirming appointments, checking clients

In/out, processing payments.

  • Light cleaning and other duties
  • Background in management
  • Hiring, reviews, disciplinary actions, scheduling, employee relations and communications, time clock maintenance, general supervisory duties

      Position includes days, evenings, weekends and holidays.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and moreThe information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page

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