CSS/CPS Supervisor, Recovery Services

Job Description:

Job Summary:

The Community Support Supervisor provides support to a team of Community Support Specialists by using advanced knowledge of psychological concepts, evidenced based interventions and coordinating delivery of mental health services to lead their team in conjunction with other services provided by practitioners and community partners. Supervisor conducts initial and annual psychosocial assessments, and develops client-centered, strengths-based treatment plans.  

Essential Job Functions:

• Hold regularly scheduled individual supervisions and administrative team meetings.

• Provide clinical oversight and guidance for client treatment on an as needed basis, to include appropriate addendums to annual treatment plans.

• Assist team members in identification of case management needs.

• Review all critical intervention plans and become involved in direct crisis intervention during regular business hours and as needed on a call down basis after hours or on weekends.

• Assist team members in the effective management of their time and schedule.

• Be readily available to serve as back up to team members when they are unavailable (due to being with other clients, sickness, vacation, etc.) or in need of additional expertise.

• Complete all documentation of services in a timely manner as outlines by the P&Ps.

• Accompany team members to visit client homes on at least a monthly basis to assure team member safety and quality performance.

• Regularly review and monitor written documentation, to assure compliance with documentation requirements, particularly for new team members who are within their probationary period.

• Provide coaching and opportunity for growth of team members through positive praise, corrective/constructive feedback and employee discipline when appropriate.

• Complete intakes and annual assessments, including documenting diagnoses, psychosocial histories, key clinical findings, recommendations and other aspects requiring the services of a QMHP.

• Participate in the development of the master, annual and 90-day reviews of treatment plans, utilizing a client-centered and strengths-based approach.

• Facilitate and participate in clinical staffing of clients who may require a higher level of care or more extensive consultation for treatment.

• Report all critical incidents and staff responses to the supervising Assistant Director and/or Director and Risk Management Department.

• Facilitate the hiring and training of new staff as needed.

• Evaluate each team member according to the performance evaluation guidelines.

• Review all travel vouchers and certify mileage claimed is reasonable and for medically necessary activities and audit EHR to verify service provision.

• Performs other duties as assigned by supervisor or as deemed necessary by the department.

Knowledge, Skills, and Abilities:

• Must be able to establish effective relationships and demonstrate exceptional customer services skills via telephone, email and in-person interactions.

• Must be able to follow direction and accept supervision.

• Must have excellent knowledge of community resources and the ability to engage community partners effectively in the treatment of youth.

• Must have a willingness to lead by example and to reflect on and further develop leadership qualities.

Experience and Education Qualifications:

• Master's degree in Psychology, Sociology, Social Work or related field – Preferred

• Must have or obtain a valid Driver's License within two (2) weeks of employment

• Must have access to a personal vehicle for occasional transport of clients. 

• Proficient in Microsoft Office applications

Supervisory Requirements:

• Communicate the strategic direction of the organization and encourage participation by all team members.

• Provide leadership and guidance to all aspects of the department.

• Take an active role in monitoring the identification, development, and execution of strategic objectives.

• Involve, as appropriate, all team members to achieve goals.

• Effectively communicate to team members any changes and newsworthy events within the department or company.

• Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual

• Champion change and effectively manage the implementation of new ideas.

• Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company.

Employment Requirements:

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias at the beginning of employment and annually thereafter.

• Current driver's license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.