Project Manager

TITLE

Project Manager – Implementation-Pharma Hub Services

TYPE

Exempt / Salary

CATEGORY

Organizational Excellence – Project Management Office

JOB SUMMARY

The Project Management Office (PMO) is responsible for identifying, planning, and implementing key projects and processes that improve quality, reduce cost, improve effectiveness, increase productivity and scalability, resulting in significant business improvement and customer satisfaction. This position will work closely with our Software Development and Engineering team in addition to our Operations team on a wide variety of projects, but most new program implementations and transitions.

This position will direct several complex projects and software development tickets simultaneously by utilizing the AGILE methodology and technique for professional project management. This person must achieve all operational objectives by preparing and completing thorough project action plans, implementing testing and production, monitoring accountability/productivity, quality, and customer-service standards. This role must be a master at resolving problems while determining system improvements and solution building.

This role ensures successful delivery of new and expanded programs supporting patient access, reimbursement, adherence, and pharmacy distribution. The Project Manager partners with cross-functional teams—including Operations, Technology, Learning and Development, Quality, and Customer Experience—to design, configure, and launch end-to-end solutions that meet both client expectations and industry standards.

This position is client facing and will be closely tied to our Pharma Manufacturer clients, vendors, and pharmacy/distribution partners.

JOB DUTIES

• Project Planning: Collaborate with stakeholders, including clients, product managers, and development teams, to define project goals, objectives, scope, and requirements. Project Managers create a detailed project plan that includes tasks, timelines, and resource allocation.
• Scope Management: Work to ensure that the project stays within its defined scope. Project Managers manage scope changes, assess their impact on the project, and obtain approval from stakeholders when necessary.
• Resource Allocation: Allocate human and technical resources, including developers, designers, testers, and infrastructure, based on project requirements and timelines. Project Managers may also coordinate with other departments or teams to secure necessary resources.
• Risk Management: Identifying potential risks and developing mitigation strategies is a crucial part of their role. Project Managers assess project risks, create risk management plans, and monitor and address issues as they arise.
• Budget Management: Responsible for budgeting and cost control. Project Managers track project expenses, manage budgets, and ensure that the project stays within its financial constraints.
• Create project schedules and timelines, monitor progress, and adjust as necessary to ensure that milestones and deadlines are met.
• Communication: Keeping stakeholders informed is vital. Project Managers facilitate communication between team members, clients, and other stakeholders. They provide regular status updates, address concerns, and facilitate meetings and discussions.
• Quality Assurance: Ensuring the quality of the software is a key responsibility. Project Managers work with Quality Assurance (QA) teams to define testing strategies and standards, oversee testing activities, and ensure that defects are addressed promptly.
• Change Management: Project Managers handle change requests, assess their impact on the project, and communicate changes to the team and stakeholders.
• Documentation: Project Managers maintain project documentation, including project plans, progress reports, risk registers, and meeting minutes.
• Issue Resolution: When issues or conflicts arise within the team or between stakeholders, Project Managers work to resolve them effectively and maintain a positive working environment.
• Stakeholder Management: Project Managers manage relationships with clients and other stakeholders, ensuring that their expectations are met and addressing their concerns and feedback.
• Continuous Improvement: Project Managers assess the project after completion, conducting post-project reviews to identify areas for improvement in processes, methodologies, and team performance.
• Adherence to Methodologies: Depending on the project, Project Manager may follow specific project management methodologies, such as Agile, Scrum, Waterfall, or others, and ensure that the chosen methodology is applied effectively.

TRAINING, EDUCATION, EXPERIENCE

• Bachelor's degree required. Master's degree preferred.
• 8-10 years related work experience required.
• Highly technical and familiar with PM tools such as Aha, JIRA, Confluence, Linear, SmartSheet etc.
• PMP certification strongly preferred
• Pharma/Biotech required
• Patient access and support/hub services strongly recommended
• Previous patient support program implementation and transition experience preferred
• Deep understanding of patient support and pharmacy operations preferred

REQUIREMENTS

• Possess leadership skills, and be able to take initiative to lead projects, involving multiple stakeholders, departments, and varying complexity
• Proven flexibility and ability to effectively prioritize workload and resources for project team members in a fast-paced and frequently changing deadline driven environment
• Experience drafting SOWs for technical projects
• Knowledge of data exchange between software platforms such as APIs and sFTP
• Strong grasp of SDLC
• Experience defining and leading UAT testing procedures
• Understanding of the QA process and how it differs from UAT
• Understanding of what a wireframe is and how it is used in Software Development
• Strong technical research and requirements gathering skills
• Excellent customer service, consultation and relationship building skills
• Ability to influence others and drive results without a direct management or supervisory position
• Excellent judgment, decision making and problem-solving skills and proven ability to apply critical and analytical strategic thinking skills to manage complex/ambiguous situations
• Solutions oriented and skilled at-risk identification and management
• Excellent written and oral communication skills as well as technical writing skills
• Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues

JOB RELATIONSHIPS

Works cross functionally with varying levels of staff and departments in a supportive and influencing capacity

TIME COMMITMENT

Must work East Coast hours, starting no later than 9:00 AM EST. This is a full-time (40 hours per week) position, Monday through Friday, with occasional weekends and holidays as needed to meet client demands.