Administrative Assistant
2 weeks ago
Job Description:
The Administrative Assistant assists in vehicle pickups, answering questions over the phone or email, and ensuring a smooth post-sale experience. This role is based in a warehouse setting, focused on in-person interactions during pickup and remote support for general inquiries.
Key Responsibilities:
- Assist customers during vehicle/powersports/watercraft pickups at the warehouse.
- Answer phone and email inquiries related to auction purchases, pickup scheduling, and general account questions.
- Verify customer identity and documentation during pickup.
- Coordinate with warehouse staff to locate and release auctioned items.
- Help resolve customer issues or concerns in a professional manner.
- Perform basic administrative tasks such as data entry, document verification, and record-keeping.
Requirements:
- Strong communication and customer service skills.
- Comfortable working in a warehouse environment.
- Basic computer skills and ability to learn internal systems.
- Detail-oriented with good organizational skills.
- Prior experience in customer service, automotive, or auction industries is a plus, but not required.
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