Business Process Content Specialist

Job Details

Description
Our mission at WesTech is to help communities thrive by delivering high-quality water solutions with superior service – safely and sustainably. To achieve this mission, we recruit great people to be part of our collegial and collaborative teams in engineering, design, project management, field service, plant operations, professional services and more.

As one of the leading operating brands of Swire Water, our values of integrity, humility, endeavor, excellence and continuity make this an outstanding working environment. Our continuing success creates attractive opportunities for purpose-driven professionals to develop new skills, support vital industries, and grow their careers.

Summary
We're looking for a detail-driven
Business Process Content Specialist
to help manage and maintain our Controlled BPM Library. In this role, you'll ensure process documentation meets BPM standards, formatting guidelines, and ISO 9001 compliance requirements. You'll collaborate closely with process owners, auditors, and the BPM team to keep content accurate, consistent, and audit-ready. If you enjoy organization, precision, and being a key part of a quality-focused environment, this is a great opportunity to make an impact.

Candidates for this position may be required to pass pre-employment and periodic screenings, including background checks, drug and alcohol tests, or other necessary assessments.

Some Of The Work You Will Do

• Process Document Quality and Formatting: Ensure documents (e.g., BPMN process flow diagrams, SOPs, QMS documents) meet defined styles, templates, and compliance requirements, maintaining consistency with BPMN 2.0 and ISO 9001 standards.
• Metadata Management: Assign, verify, and improve metadata accuracy for library artifacts (e.g., Document Type, Document Number, PCF ID, Business Unit) to ensure searchability and interconnection across processes.
• Approval Verification: Confirm proper approvals from relevant stakeholders (e.g., BPM team for content, QA for compliance, or business process owner) are obtained prior to publishing documents in the Controlled BPM Library.
• Library Administration: Serve as the primary controller for the Controlled BPM Library, monitoring for misalignments, recurring issues, or outdated documents, and escalating or recommending corrective actions to the QA Manager as needed.
• Compliance and Version Control: Maintain version control, document status (e.g., Draft, Approved, Obsolete), and access controls to ensure documents are legible, identifiable, and protected, aligning with ISO 9001 requirements.
• Migration Support: Assist in potential migrations from SharePoint to a mature QMS system, applying best practices for data transfer and continuity of document control.
• Audit Support: Support QA audits by preparing library reports, ensuring documentation meets BPMN and ISO 9001 standards, and providing traceability and compliance evidence as requested.

Here Are The Skills That You Need

• Bachelor's degree in Business Administration, Information Management, Library Science, Quality Management, or a related field (Associates degree with equivalent experience will be considered)
• 2–4 years of experience in document control, library management, or QMS administration within an ISO 9001-certified environment
• Working knowledge of BPMN standards, process documentation, and approval workflows
• Proficiency in SharePoint for document management, metadata assignment, and version control
• Experience supporting audits (i.e. ISO 9001) and maintaining documentation for compliance readiness
• Strong attention to detail and organization to ensure accuracy and consistency across controlled content
• Effective communication skills for collaborating with QA, BPM teams, and process owners
• Relevant certifications such as ISO 9001 Auditor or BPMN Practitioner are a plus

Here are the skills and qualifications that will set you apart:

• Relevant certifications such as ISO 9001 Auditor or BPMN Practitioner
• Experience in engineer-to-order (ETO) manufacturing or related industries (e.g., equipment manufacturing, utilities, project management).
• Familiarity with APQC Process Classification Framework (PCF) and ISO 9001 standards.
• Exposure to BPMN tools (e.g., Visio, Lucidchart) for verifying diagram consistency in the library.
• Experience in QMS migrations and implementing best practices for BPM-focused document control.

Physical Requirements

• Ability to sit at workstation using computer/phone.
• Frequently required to sit, talk, hear, and see. Specific vision abilities required by this job include close vision and distance vision.
• Regularly required to move around the facility.
• Occasionally required to lift and/or move up to 40 pounds

Benefits And Perks We Offer

• Competitive salary and performance-based annual bonuses.
• Dollar for dollar 401K match of 6%.
• Flexible work hours, hybrid schedules with remote work options.
• Comprehensive health and wellness benefits package with an onsite and virtual medical facility
• Company HSA contribution, Paid Parental Leave, Employee Assistance Program
• Company-paid Life Insurance, Accidental Death and Dismemberment, and Long-term Disability.
• PTO plan and Paid Holidays.
• Tuition Reimbursement.
• Company celebrations, summer parties, volunteer opportunities, games, prize drawings, and more

WesTech considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.