Business Process Analyst

Our mission at WesTech is to help communities thrive by delivering high-quality water solutions with superior service – safely and sustainably. To achieve this mission, we recruit great people to be part of our collegial and collaborative teams in engineering, design, project management, field service, plant operations, professional services and more.

As one of the leading operating brands of Swire Water, our values of integrity, humility, endeavor, excellence and continuity make this an outstanding working environment. Our continuing success creates attractive opportunities for purpose-driven professionals to develop new skills, support vital industries, and grow their careers.

Summary

We're looking for a detail-oriented Business Process Analyst II to help drive efficiency and continuous improvement across our organization. In this role, you'll turn complex workflows into clear process documentation (BPMN), analyze performance data to uncover opportunities for optimization, and support automation initiatives that make our teams work smarter. You'll manage process and document metadata, coordinate and and collaborate across departments to ensure business processes align with corporate goals.

If you're proactive, organized, and ready to make an impact by improving how work gets done, we'd love to have you on our team.

Candidates may be required to pass pre-employment and periodic screenings, including background checks and drug testing.

Some of the work you will do:

• Process Documentation: Create and maintain draft process documentation, including BPMN process flow diagrams, standard operating procedures (SOPs), and work instructions, ensuring alignment with APQC PCF (Process Classification Framework) and ISO 9001 standards.
• Meeting Support: Attend cross-functional meetings, take detailed notes, and digest content to produce accurate draft process documentation and BPMN diagrams for review and approval.
• Process Analysis: Analyze process performance, identify bottlenecks, and recommend improvements to enhance operational efficiency across all divisions (Products, Aftermarket, Solutions, Rentals, Operations, Corporate Services)
• Automation Support: Collaborate with IT/IS teams to identify opportunities for process automation, ensuring compatibility with existing systems (e.g., ERP platforms like SAP or Business Central).
• Document Management: Collaborate with QA and support maintenance of documentation in SharePoint, ensuring accurate metadata and version control. Coordinate with the QA department to submit revisions or finalized documents for publishing in the Controlled BPM Library.
• Training Support: Assist in developing training materials and facilitating sessions to support the adoption of new or updated processes.
• Performance Monitoring: Support the development of key performance indicators (KPIs) to evaluate process effectiveness and contribute to performance reports.

Here are the skills that you need:

• Bachelor's degree in Business Administration, Management Information Systems, Business Analytics, Information Technology, Project Management, or a related field.
• 1–3 years of experience in business process analysis, process documentation, or related roles (mid-level).
• Familiarity with BPMN 2.0 and process mapping, preferably in engineering, ETO (Engineer -to-Order) manufacturing or service-oriented environments.
• Experience with cross-functional collaboration and supporting process improvement initiatives is preferred.
• Proficiency in BPMN and process mapping tools (e.g., Lucidchart, Microsoft Visio).
• Familiarity with SharePoint for document management and metadata maintenance.
• Basic understanding of ERP systems (e.g., SAP, Oracle, Business Central) and analytics tools (e.g., Excel, Power BI) for process monitoring.
• Strong analytical skills with attention to detail in documenting and analyzing processes.
• Excellent note-taking and communication skills to capture and translate meeting content into clear documentation.
• Ability to work independently once projects are scoped, with a proactive and results-oriented approach in a hybrid work environment.
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Here are the skills and qualifications that will set you apart:

• Relevant certifications (i.e. BPMN – Business Process Management Notation, PBA — Professional in Business Analysis, Lean Six Sigma, etc)
• Experience in engineer-to-order (ETO) manufacturing or related industries (e.g., equipment manufacturing, supply chain, project management).
• Familiarity with APQC Process Classification Framework (PCF) and ISO 9001 standards.
• Exposure to automation tools or software integration in a business process context.
• Experience coordinating with QA departments for document control and publishing processes.

Physical Requirements:

• Ability to sit at workstation using computer/phone.
• Frequently required to sit, talk, hear, and see. Specific vision abilities required by this job include close vision and distance vision.
• Regularly required to move around the facility.
• Occasionally required to lift and/or move up to 40 pounds

Benefits and perks we offer:

• Competitive salary and performance-based annual bonuses.
• Dollar for dollar 401K match of 6%.
• Flexible work hours, hybrid schedules with remote work options.
• Comprehensive health and wellness benefits package with an onsite and virtual medical facility
• Company HSA contribution, Paid Parental Leave, Employee Assistance Program
• Company-paid Life Insurance, Accidental Death and Dismemberment, and Long-term Disability.
• PTO plan and Paid Holidays.
• Tuition Reimbursement.
• Company celebrations, summer parties, volunteer opportunities, games, prize drawings, and more

WesTech considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.