Operations Analyst III

1 week ago


Indianapolis, Indiana, United States LeadStack Inc. Full time

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

JOB DESCRIPTION: -----

Position Overview

The Knowledge Operations Specialist will provide critical support to the Legal and Corporate Affairs Knowledge and Enablement Management (KEM) team during a four-month contract period. This role will focus on enterprise policy updates, knowledge article publishing, and operational support to ensure seamless continuation of knowledge operations workflows.

Key Responsibilities:

Knowledge Article Management

  • Support knowledge updates and publishing across Confluence and multiple *** orgs (Org62, Legal Ops, Peopleforce, Supportforce)
  • Assist with knowledge content governance and quality assurance processes
  • Support CAP Compass content updates and cross-linking initiatives
  • Help maintain AI-ready knowledge formats and structures

Policy & Documentation Support

  • Assist with enterprise policy management, updates and publication in Confluence
  • Assist with Standard Operating Procedures (SOPs) reviews and updates

Administrative & Project Support

  • Help manage the queue of knowledge requests with the team and assist with matters ticketing and workflow improvements
  • Support management of legal knowledge subscriptions and Do Not Call list management and updates
  • Submit regular status reports on progress

Essential
Required Skills & Experience

  • 3-5 years experience in knowledge management/operations, legal operations, or similar field
  • Strong project coordination and administrative skills
  • Experience with content management systems and documentation workflows
  • Excellent attention to detail and ability to manage multiple priorities
  • Strong written communication skills
  • Ability to work independently with minimal supervision

Preferred

  • Experience with *** platforms and knowledge base management
  • Familiarity with legal or compliance documentation
  • Background in policy management
  • Knowledge of AI/agent content preparation

To know more about current opportunities at LeadStack, please visit us at

Should you have any questions, feel free to call me on or send an email on _____________________



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