Business Operations Analyst for Licensing

The application window is expected to close on: October 22, 2025.

NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team
Our Licensing Experience and Operation team collaborates with multi-functional collaborators to provide and handle the capabilities required for on-premises software, license and documentation setup and delivery, provisioning, and device activation. Our service is key to achieving Cisco's Recurring Revenue strategies, handling software and licensing distribution to ALL routes to market. The role also involves extensive cross-organization collaboration with internal collaborators such as Business Units, IT Architects, and Program Managers.

Your Impact
As a
Business Analyst
you will play a vital role in ensuring seamless operational execution and enabling business efficiency across our AI product space and licensing ecosystem. You will gather, review, and analyze business and industry data, transform insights into actionable solutions, and work across organizations to deliver critical releases and operational workflows.

Responsibilities include:

• Document requirements, business processes, and acceptance criteria.
• Lead and support small projects, including release announcements and operational activities.
• Collaborate with internal stakeholders and 3rd-party vendors to ensure timely project delivery.
• Analyze processes and find opportunities for optimization.
• Use analytical skills to parse data and information to develop creative, rational solutions.
• Define problems, determine causes, and identify, prioritize, and select alternatives for solutions.
• Work with customers to compile needs, record discoveries, and create solutions.
• Collaborate across multiple functions to enable licensing and provisioning success.

Minimum Qualifications

• 3–5 years of experience in business analysis, operations, or project coordination.
• At least 2 years of hands-on experience documenting functional and business requirements that were used to successfully deliver technology or operational projects.
• Proficient in using Jira or a similar workflow/project management tool to track tasks, manage backlogs, and facilitate ceremonies for at least 1 year in an Agile or hybrid environment.

Preferred Qualifications

• Demonstrated experience managing communications with customer groups and ensuring timely delivery of multiple concurrent project deliverables within agreed timelines.
• Software licensing experience.
• Vendor management experience.
• Familiarity with AI products or technology environments.

Why Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.