Legal Operations Analyst

1 week ago

Indianapolis, Indiana, United States LeadStack Inc. Full time

Job title:
Operations Analyst III

Contract Duration:
4 months (December March 2026)

Work Location:
Indianapolis, IN 46204 – Hybrid-) 2-3 days a week in office

Pay rate:
$44-$46/hr on W2

JOB DESCRIPTION:

Position Overview

Reporting:
Reports to Sr. Director, Legal and Corporate Affairs Knowledge and Enablement Management

The Knowledge Operations Specialist will provide critical
support to the Legal and Corporate Affairs Knowledge and Enablement Management (KEM
) team during a four-month contract period. This role will focus
on enterprise policy updates, knowledge article publishing, and operational support t
o ensure seamless continuation of knowledge operations workflows.

Key Responsibilities:

1) Knowledge Article Management

* Support knowledge updates and publishing across Confluence and multiple Client orgs (Org62, Legal Ops, Peopleforce, Supportforce)

* Assist with
knowledge content governance and quality assurance processes

*
Support CAP Compass content updates
and cross-linking initiatives

* Help maintain AI-ready knowledge formats and structures

2) Policy & Documentation Support

* Assist with enterprise policy management, updates and publication in Confluence

* Assist with Standard Operating Procedures (SOPs) reviews and updates

3) Administrative & Project Support

* Help manage the queue of knowledge requests with the team and assist with
matters ticketing and workflow improvements

* Support
management of legal knowledge subscriptions
and Do Not Call list management and updates

* Submit regular status reports on progress

4) Success Metrics

* Successful maintenance of
knowledge article publishing schedules

* Timely completion of
policy updates and compliance training support

* Timely queue and case/matter management

* Effective handoff documentation for permanent team member return

Required Skills & Experience

Essential

* 3-5 years experience in knowledge management/operations, legal operations, or similar field

* Strong
project coordination and administrative skills

* Experience with
content management systems and documentation workflows

* Excellent attention to detail and ability to manage multiple priorities

* Strong written communication skills

* Ability to work independently with minimal supervision

Preferred

* Experience with
Salesforce platforms and knowledge base management

* Familiarity with
legal or compliance documentation

* Background
in policy management

* Knowledge of
AI/agent content preparation

Years of Experience:

How many years of experience would you consider overqualified? 10

How many years of experience would you consider underqualified? 2

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