Front Desk Manager

Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (Physician Assistants), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice Providers and Psychotherapists offer the latest medication, psychological assessment, and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle. Our team offers a broad range of specialties, services, and orientations to support and help all people regardless of their place in life. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy and much more.

A Front Desk Manager at Clarity Clinic is a professional who oversees the administrative and operational aspects of the facility's healthcare practice. Their responsibilities include managing day-to-day operations, coordinating staff schedules, handling financial matters such as budgeting and billing, and ensuring compliance with relevant regulations and policies. Front Desk Managers at Clarity Clinic often play a key role in hiring and training administrative staff, maintaining electronic health records, and facilitating communication between mental health professionals within the facility.

Location: 2101 S. Arlington Heights

Shift Schedule: 12:00 pm - 8:30 pm (Monday- Friday)

In this role, you will:

• Coordinates PCC shift scheduling to ensure correct coverage is set during clinic operations.
• Manage patient care by demonstrating genuine concern for the well-being and comfort of patients, providing emotional support to patient and families during difficult times, and handling crisis when they occur.
• Manage patient placement, while managing slot utilization- ensuring that the schedules for their assigned providers are effectively managed and fill empty slots with individuals on the waitlist to increase patient satisfaction and provider productivity.
• Provide communication and collaborate with our providers and all Clarity Clinic staff; escalating issues to the Practice Manager as needed.
• Connect with new patients via phone and email. (i.e schedule appointments, verify coverage, answer questions, and collect co-pays/balances).
• Review medication inventory.
• Maintain complete and accurate patient records.
• Know the different types of medications and policy requirements for refills.
• Coordinates PCC shift scheduling and makes sure the correct coverage is set during clinic operations.
• Handles and distributes all incoming/outgoing mail (including certified mail).
• Handles all ordering of office supplies for their respective site.
• Schedules room assignments for all providers who are on sight.
• Orders and distributes all brochures, business cards/prescription pads to providers.
• Completes daily batch reconciliation and deposits.
• Manages new/current PCC training.
• Audit opening and closing checklist.
• Maintains sample medication inventory.
• Completes daily walkthrough of facility to ensure a safe environment.
• Provides facility/safety tour to new staff.
• Handles escalated issues from patients and staff
• Other duties as assigned by Practice Manager

Perks and Benefits:

• Full Time Salaried Compensation: $49-55K, package commensurate to years of experience.
• Full comprehensive benefits package including health, dental vision, EAP services and more.
• Monthly Wellness Reimbursement/Stipend to promote your self-care routine & well-being.
• 401k match up to 4%.
• Opportunities for growth and professional development.
• 15 days of accrued PTO and up to 5 sick/wellness days.

Qualifications & Minimum Requirements:

• 1+ years of experience (preferred) as a Front Office Manager, or Lead PCC, preferably in healthcare.
• Candidates with knowledge of / familiarity with outpatient therapy services desired.
• Active participant in the achievement of patient satisfaction
• Flexible to work at various office locations when needed
• Strong organizational skills
• Excellent communication skills/ Compassionate nature
• Experience with basic computer programs, such as MS Office.

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.