Help Desk Technician

For over 75 years, Terrazzo and Marble Supply Co. (T&M) has been one of the largest distributors of natural stone slab and quartz surfacing products, as well as a manufacturer of poured-in-place terrazzo and resinous flooring. As a 100% EMPLOYEE-OWNED company, our employee-owners' teamwork and dedication are the cornerstone of success.

To support our continued success, we are looking to add a Full-Time Help Desk Technician to our IT department. This critical role will be the first point of contact for employee users needing technical assistance. They will be responsible for diagnosing and resolving technical issues related to computer systems, networks, phones, email, passwords, software, and hardware.

RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Provides first-level technical on-site and remote support for software, hardware, network, and telecommunication issues for employees across all company locations. 
• Maintenance of printers, toners, and label-making equipment.
• Assist with password resets and account maintenance.
• Build out and deploy desktops and laptops.
• Assist the Network & Systems Administrator in deploying network infrastructure, including cabling, servers, firewalls, switches, access points and camera systems.
• Utilize ticketing systems to document incidents, problems, and their resolutions. 
• Troubleshoot company mobile device issues, including smartphones and tablets.
• Maintenance of Spam software and phishing testing systems.
• Interact with other departments and individuals to accomplish company goals and objectives.
• Organize and schedule equipment disposals.
• Travel to other company locations as needed.
• Perform other job-related duties as assigned.

Requirements

QUALIFICATIONS:

• Associate's degree or years of related experience, or equivalent combination of education and experience.
• Hands-on experience in the IT service industry or in a corporate environment.
• Experience with help desk or remote support in a Windows network environment is a must.
• Apple hardware and software experience.
• Working knowledge of Information Technologies.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Proficient in document management, spreadsheets, and word processing.
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

What you will need to get the job done: 

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Maintaining confidentiality.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Communication - Speaks and writes clearly and persuasively in positive or negative situations; Listens and reads for clarification; Responds appropriately and professionally to questions.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

What You'll Love About Us:

• Great Company Culture: Ownership culture means investing in each other's success. Our guiding cultural principles are Passionate, Collaborative, Accountable, Trusted, Innovative, and Resilient. 
• Work that Stays at Work: True work-life balance. Working hours are typically Monday through Friday, 7:30 am to 4:30 pm. 
• Rest and Relaxation: Three weeks of Paid Time Off for a beginning year, growing to five weeks with longevity. Nine paid holidays and five paid early dismissals. 
• Health Benefits: Medical with HSA (with company match) and FSA options, dental, vision, long-term disability, life insurance, and an employee assistance program. 
• Prepare for the Future: 401(k) with company match, ESOP contributions, and employee financial education.