Card Account Specialist III

JOB DESCRIPTION

Join JPMorganChase as an Account Specialist III and be the primary contact for clients with complex financial needs. Deliver exceptional service by processing transactions, resolving issues, and identifying opportunities to enhance client relationships. Utilize your expertise in account services and technology to drive innovative solutions and contribute to team success. Develop your leadership skills in mentoring and strategic thinking while making a meaningful impact in a dynamic environment.

As an Account Specialist III within JPMorganChase, you will be the primary contact for our clients with more intricate financial products or services. Your role will involve providing exceptional customer service, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on customer needs. You will be expected to apply your broad knowledge of account services and protocols to perform a wide range of tasks within established procedures. Your ability to analyze data, manage conflicts, and use technology effectively will be crucial in this role. Additionally, your innovative thinking will be valued as you contribute to solutions for new issues. As part of a team, you will also have the opportunity to develop your skills in mentoring, team building, coaching, delegation, and strategic thinking.

Job responsibilities

• Provide comprehensive customer service to clients with complex financial products, addressing inquiries, processing transactions, and troubleshooting issues using your proficiency in data analytics and computer literacy.
• Identify and manage conflicts that may arise during client interactions, utilizing your conflict management skills to facilitate discussions and create optimal solutions.
• Contribute to the generation of revenue by selling moderately complex financial products directly to individual consumer clients, leveraging your understanding of customer service and innovation.
• Assist in the development of team members by providing guidance and support in specific skills and knowledge areas, utilizing your developing skills in mentoring, coaching, and delegation.
• Participate in strategic thinking initiatives by using data to understand issues and opportunities, collaborating with the business and partners on strategy and priority development.

Required qualifications, capabilities, and skills

• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
• Baseline knowledge of account services operations, including transaction processing and troubleshooting.
• Demonstrated proficiency in data analytics, with the ability to interpret models and diagrams to provide continuous insight.
• Proven ability to manage conflicts effectively, with experience in facilitating discussions and creating practical solutions.
• Proficiency in computer literacy, with the ability to use technology to perform tasks, solve problems, and communicate professionally.
• Experience in innovative thinking, with a track record of generating new ideas and executing solutions that add value.
• High school diploma or GED required.

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, 8:00 PM - 7:00 AM EST, which may include weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.