Financial Aid Support Specialist

5 days ago

Remote, Oregon, United States Regent University Enrollment Management Full time $40,000 - $80,000 per year

Overview

Regent University is America's premier Christian university. We are a fully-accredited higher education institution that currently serves 11,000 students both online and on our picturesque campus in Virginia Beach, VA. We offer more than 150+ areas of study including business, communication and the arts, cybersecurity and technology, divinity, education, government, law, leadership, nursing and healthcare, and psychology. The university offers associate, bachelor's, master's, and doctoral degrees. Regent University has consistently placed as one of the top colleges in Virginia, and currently, it tops the list of Best Online Bachelor's Programs in Virginia and is ranked among top national universities by U.S. News & World Report.

For 15 years, The Great Colleges to Work For program (The Chronicle of Higher Education, 2023) has recognized Regent for our ability to create a successful workplace. Recognized by our own employees for outstanding: compensation & benefits, job satisfaction, professional/career development, respect & appreciation, facilities, workspace & security, and work/life balance.

Benefits of Full-Time Employment with Regent:

  • Fully remote roles available
  • Hybrid scheduling
  • Flexible schedules after 6 months of satisfactory performance
  • Full tuition coverage for employee, spouse, and dependents

Responsibilities

The Financial Specialist position will serve as an embedded representative directly supporting student-facing positions (inclusive of but not limited to Academic Advisors and Admissions Counselors). This position will field a high volume of internal contacts within a call center environment, in addition to engaging in direct contact with Regent University students as needed to resolve complex cases, escalated accounts, in support of new hire training experiences. The Finance Specialist serves as an expert in financial aid and payment plan options. Essential duties will include:

  • Answer simple and complex financial aid questions accurately and efficiently.
  • Maintain an expert level knowledge base on federal, state, institutional, and external award programs.
  • Stay current on other programs and policies that are important to students, such as admissions protocol, financial aid, international admissions, military affairs, and student housing.
  • Provide extraordinary service to both internal and external customers within the organization.
  • Successfully navigate internal organization structures in support of a 'one-stop-shop' student experience.
  • Field a high volume of contacts relating to financial aid, payment plans, and account collections.
  • Coordinates and participates in financial aid events.

Qualifications

  • Bachelor's Degree or commensurate higher education experience preferred
  • Excellent verbal and written communication skills
  • Strong leadership skills
  • Commitment to Regent's core values of Excellence, Innovation and Integrity

**Please apply for this position through website to submit a formal application**

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

  • 403(b)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Loan repayment program
  • Paid time off
  • Referral program
  • Vision insurance

Work Location: Remote

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