Supervisor, Financial Aid

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Management_Executive 603Pay Range: $60, $100,000.00

Job Description

Job Description Summary

The Supervisor, Financial Aid, is responsible for providing quality and efficient processes for students through the daily management of a team of employees, including hiring, motivating, recognizing, and rewarding, coaching, counseling, training, and problem-solving. Additionally, the position is responsible for assisting with development, analysis and implementation of staffing, training, processing, scheduling, and reward/recognition programs.

Primary Responsibilities

• Manages daily activities of team members, including Specialists, Coordinators, Trainers, and Financial Aid Administrators.

• Assists their manager with daily operation of the team to include managing processing queues, implementing effective prioritization practices, and strategic planning.

• Responsible for policies and procedures, including meeting operational processing standards, improving quality of service, preparing reports, maintaining professional and technical knowledge, and accomplishing organizational goals.

• Responsible for processes to ensure compliance with all applicable federal, state, and institutional regulations and guidelines. Provides daily direction and communication to employees to ensure processes are accomplished in an efficient and accurate manner.

• Provides continual evaluation of processes and procedures.

• Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.

• Provides statistical and performance feedback and coaching on a regular basis to each team member.

• Writes and administers performance reviews for skill improvement.

• Ensures employees have appropriate training and other resources to perform their jobs.

• Responds to and resolves employee relations issues expressed by team members.

• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

• Addresses disciplinary and/or performance problems according to company policy.

• Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

• Responsible for the development, analysis, and implementation of staffing, training, processing, scheduling, and reward/recognition programs.

• Works as a member/leader of special or ongoing projects that are important to area/process improvement.

• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Knowledge of the Financial Aid programs, including Department of Education (ED) regulations.

• Demonstrated expertise with systems including Banner, Salesforce, ServiceNow, Genesys Cloud, and OwlEdge.

• Expertise with ED systems, including COD and NSLDS.

• Demonstrated expertise with the Microsoft Office suite of products.

• Demonstrated distinction in team leadership and strong oral/written communication skills.

• Ability to implement solutions based on trends for quality improvement.

• Analytical skills and attention to detail.

• Ability to develop and implement effective change management practices.

• Must be able to travel as needed to in-person events and conferences.

Education

• Bachelor's degree in a related field.

Experience

• 3 or more in a Financial Aid/Services role.

• In good standing with the Department of Education, no loans in default.

Preferred Experience

• Leadership experience

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education, and is at the discretion of the hiring manager.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.