Senior Manager, Customer Financial Support

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

November 9, 2025

Shift:

Job Description Summary:

The Enterprise Services organization provides support to the North America Operating Unit (NAOU) for the Dispensed (Foodservice) Route to Market. As part of the Customer Financial Support tower, the Senior Manager, Customer Financial Support will be responsible for directly leading a team of Customer Financial Support Managers who will support sales in resolving issues and proactively administering routines to drive the accuracy of the data used to generate customer payments.  This position requires subject matter expertise in the customer reimbursement systems and processes, including customer and vendor Master Data and volume reporting, along with accounting experience.

What You'll Do for Us:

• Oversees the day-to-day operations of Foodservice customer financial support, to include developing the tactical plans of the newly formed team, generating immediate short-term results
• Lead a team of Customer Financial Support Managers, driving performance against key objectives and developing growth behaviors
• Responsible for identifying and implementing improved processes and systems in both the short term and longer term to increase efficiency and productivity
• Responsible for identifying and tracking issues/trends through resolution
• Manages all escalations as applicable
• Establish/maintain value-add partnerships and routines with Sales and Finance teams that will influence positive change in support of best-in-class customer processes to support all financial deliverables
• Effectively communicate with both internal and external parties, including NAOU Sales, Finance, and customers, ensuring root cause resolution to prevent recurrence.
• Conduct training and upskilling of cross-functional teams to Sales/Customer requirements
• Develop key insights necessary to inform strategic priorities.

Qualifications & Requirements:

• Bachelor's Degree in a Business-related field;
• 5 to 7+ years of financial/customer support leadership experience
• Knowledge and understanding of Foodservice and On-Premise business
• Data/Financial management related experience
• Strong interpersonal, organizational, and administrative skills
• Ability to protect and secure all confidential and proprietary information
• Strong analytical & problem-solving skills to include root cause resolution, prevent reoccurrence
• Strong research capabilities
• Ability to liaise with the Sales and Platform Services organization
• Strong understanding of trade contracts and funding requirements

What We Can Do For You

•Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.

•Expansive & Diverse Customers: We work with a diversified group of customers that range from retail & grocery outlets, theme parks, movie theatres, and restaurants

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Pay Range:

$122,000 - $138,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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