Customer Support Analyst

5 days ago

Atlanta, Georgia, United States U.S. Legal Support Full time $40,000 - $80,000 per year

Customer Support Specialist
Are you organized, customer service driven, and adaptable? Do you enjoy multi-tasking and problem solving? U.S. Legal Support is seeking a
Customer Support Specialist
who excels at managing multiple priorities, communicating effectively, and providing exceptional client support. In this role, you'll serve as a liaison between the company and clients/customers for our Remote Depo platform and similar offerings, including Live Litigation and WebEx.

If you possess these qualities, consider joining our legal service team

Essential Job Functions

  • Respond to customer inquiries by telephone or email to provide non-technical problem resolution
  • Analyze customer service needs and refer to other departments for follow-up as needed
  • Assist clients, witnesses, and reporters with starting Remote Depositions as needed
  • Maintain extensive knowledge of remote tools, including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
  • Provide accurate, valid, and complete information using appropriate systems and tools
  • Work with clients to resolve issues while ensuring all services are conducted with integrity and professionalism

REMOTE DEPO SUPPORT TASKS:

  • Create and send Remote Deposition links
  • Stay up to date on scheduling changes and standing orders, making appropriate adjustments to all Remote proceeding links
  • Assign videographers to remote and in-person proceedings in selected regions

Requirements

  • High School Diploma or equivalent required
  • 2–3 years of customer service experience preferred
  • Litigation or legal industry experience a plus

Perks And Benefits
We provide our Customer Support Specialists with family- and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun company activities, and much more

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