Client Support and Scheduling Coordinator

6 days ago

San Antonio, Texas, United States Extra Duty Solutions Full time

Job Title: Client Support and Scheduling Coordinator

Location: San Antonio, TX (In-Office)

Schedule: Saturday- Monday 11 AM- 11 PM or Saturday- Tuesday 1 PM- 11PM

About Extra Duty Solutions

At Extra Duty Solutions, we help law enforcement agencies manage their off-duty programs efficiently and professionally. We're a fast-growing organization that values integrity, accountability, and service, and we're committed to helping our employees grow along with us.

We offer a competitive benefits package, including:

  • Three weeks of PTO and sick time
  • Paid holidays and floating holidays
  • Health, dental, and vision insurance
  • Life insurance
  • Paid training
  • Matching 401(k)
  • Paid lunch break

We take pride in creating a workplace where motivated professionals can thrive and build meaningful careers.

Position Overview

We're seeking a detail-oriented and professional Account Manager to oversee our Bayonne, NJ account. In this role, you'll serve as the main point of contact for both clients and officers within Bayonne NJ, ensuring the smooth scheduling and coordination of extra-duty police details. Your organizational skills, communication ability, and professionalism will be essential to maintaining our strong client relationships and high service standards.

Key Responsibilities

  • Client Management: Serve as the primary contact for Bayonne customers who hire extra-duty police officers. Address inquiries related to scheduling, billing, and account management.
  • Scheduling Coordination: Use our scheduling software to efficiently arrange security details and ensure all shifts are properly staffed.
  • Communication: Communicate with police officers, command staff, and municipal personnel by phone and email to resolve questions, handle issues, and maintain clear communication.
  • Customer Service: Follow up with customers to confirm satisfaction and ensure timely payment of invoices.
  • Problem Solving: Anticipate and proactively address scheduling or client-related challenges.

Qualifications

  • Strong Organizational Skills: Ability to manage multiple calls, emails, and tasks daily while maintaining accuracy and attention to detail.
  • Professional Demeanor: Excellent communication skills and a courteous, service-oriented attitude.
  • Technical Proficiency: Comfortable with Microsoft Office Suite and able to quickly learn new software tools.
  • Preferred Experience: Prior experience in account management, customer service, or law enforcement administration is a plus.
  • Education: Bachelor's degree preferred.

Job Type: Full-Time

Benefits:

  • 401(k) with company match
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off (PTO)
  • Paid holidays and floating holidays
  • Referral program
  • Paid training
  • Paid lunch break

Job Type: Full-time

Pay: $ $23.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Application Question(s):

  • Are you okay with working in office? This position is in office.
  • Please indicate which shift you're interested in:

Saturday–Monday: 11:00 AM – 11:00 PM

Saturday–Tuesday: 1:00 PM – 11:00 PM

Education:

  • Bachelor's (Preferred)

Ability to Commute:

  • San Antonio, TX Required)

Work Location: In person

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