Application Administrator I

The Application Administrator I is the primary provider of end-user and application support for Marco's core LOB (Line of Business) applications. You will also participate in the administration, maintenance and enhancement of Marco's core LOB applications.

You will collaborate with Marco internal customers to participate in the definition of business and technical requirements, providing technical guidance and business process knowledge on support issues and projects and contributing to the application roadmap.

ESSENTIAL FUNCTIONS:

• Be the primary provider of end user support and application administration, accepting handoff from, coordinating with, or escalating to, other Application
• Administrators and Internal Systems teams, as needed.
• Primary administrator for Marco's core Line of Business (LOB) applications, with a special focus on:
• Quoting Tools for Print and IT
• WebEx Contact Center
• Identify cause and implement solutions to end user and application problems.
• Participate in solutioning change requests and enhancements.
• Collaborate with the business to gather requirements from end-users and other key stakeholders.
• Translate into business requirements and application-specific technical specifications.
• Assist in creating scope, determining ROI and participate in QA and UAT testing.
• Participate in the execution of assigned projects, including enhancements, upgrades and implementations.
• Contribute to the application roadmap in conjunction with other Application Administrators.
• Inform the business of current and emerging product features.
• Collaborate with the business to influence application use.
• Identify application and process alternatives to given business problems.
• Facilitate business and technical process improvement within applications.
• Assist with training and standard work documentation on applications and associated business processes.
• Perform user maintenance in LOB applications for onboarding, offboarding & changes.
• Be a point of contact for application vendors, escalating as needed.
• Participate in industry and application peer groups.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

QUALIFICATIONS:

• Bachelor's degree and two years of experience; or equivalent combination of education and experience.
• Current vendor certifications on applications including EAutomate Suite, ConnectWise Suite, , Compass Sherpa, Microsoft SharePoint or similar preferred.
• Salesforce experience preferred.
• Webex Contact Center Experience preferred.

REQUIRED SKILLS:

• Understanding of Marco applications and business processes.
• Technical troubleshooting process awareness and skills.
• Strong communication skills - working with technical and non-technical people and the ability to tailor to your audience.
• Strong organizational and time/task management skills.
• Ability to deal with frequent change, delays, or unexpected events.
• Ability to identify and resolve or escalate issues in a timely manner.
• Initiative – Be a self-starter. Don't wait to be told what to do when you see a problem, however if you can't resolve it yourself, use resources to find someone who can.
• Technical aptitude with an understanding of the relationship between technical tools and business processes.
• General knowledge of PSA, ERP, CPQ and CRM applications preferred.

Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Pay range: $62,016 - $96,125 annually

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at

Compensation: $62,016 - $96,125 annually