Operations Coordinator III

3 days ago


Remote, Oregon, United States Prolim Global Corporation Full time $60,000 - $120,000 per year

Partner Support (Up to 80%)

  • Serve as the primary operations point of contact for partners
  • Respond to inbound inquiries regarding product features, bugs, and platform issues
  • Troubleshoot complex problems and resolve partner pain points
  • Identify trends in partner issues and escalate feedback to internal teams
  • Improve operational processes to enhance partner experience

Internal Enablement (Up to 20%)

  • Refine support workflows and contribute product insights
  • Build specialization in specific products and issue types
  • Maintain and expand internal knowledge base
  • Train new team members on tools, workflows, and best practices

Required Qualifications

  • 2+ years in operations, customer support, technical support, or account/partner management
  • Proven ability to resolve complex issues and deliver timely solutions
  • Proficiency in Excel and basic data/insight tools
  • Strong written and verbal communication skills
  • High attention to detail, adaptability, and a proactive mindset
  • Comfortable navigating ambiguity and frequent change

Preferred Qualifications

  • Experience in media, support, or platform operations
  • Familiarity with APIs
  • Global support experience is a plus

Job Type: Contract

Pay: $ $45.00 per hour

Experience:

  • Risk & issue management: 3 years (Required)
  • Operations management: 3 years (Required)
  • Customer support: 3 years (Required)

Work Location: Remote



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