Operations Coordinator III
3 days ago
Partner Support (Up to 80%)
- Serve as the primary operations point of contact for partners
- Respond to inbound inquiries regarding product features, bugs, and platform issues
- Troubleshoot complex problems and resolve partner pain points
- Identify trends in partner issues and escalate feedback to internal teams
- Improve operational processes to enhance partner experience
Internal Enablement (Up to 20%)
- Refine support workflows and contribute product insights
- Build specialization in specific products and issue types
- Maintain and expand internal knowledge base
- Train new team members on tools, workflows, and best practices
Required Qualifications
- 2+ years in operations, customer support, technical support, or account/partner management
- Proven ability to resolve complex issues and deliver timely solutions
- Proficiency in Excel and basic data/insight tools
- Strong written and verbal communication skills
- High attention to detail, adaptability, and a proactive mindset
- Comfortable navigating ambiguity and frequent change
Preferred Qualifications
- Experience in media, support, or platform operations
- Familiarity with APIs
- Global support experience is a plus
Job Type: Contract
Pay: $ $45.00 per hour
Experience:
- Risk & issue management: 3 years (Required)
- Operations management: 3 years (Required)
- Customer support: 3 years (Required)
Work Location: Remote
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