Housing Manager

1 week ago


Columbus, Ohio, United States New Heights Recovery Center of Ohio Full time

Overview

The Housing Manager oversees the day-to-day operations and overall quality of the supportive housing program for adults in recovery from substance use disorders. This role ensures safe, stable, and recovery-oriented living environments by coordinating housing operations, resident services, compliance, and facilities management across multiple sites. The Housing Manager serves as a bridge between clinical, case management, and operations teams to promote long-term recovery and housing stability.

Key Responsibilities

  • Program Oversight: Manage daily operations of supportive housing sites, ensuring compliance with organizational policies, licensing requirements, and funding regulations.
  • Resident Support: Oversee the intake, orientation, and transition process for residents; collaborate with clinical and case management teams to support individualized recovery and housing plans.
  • Supervision: Provide leadership and direction to housing staff, including Resident Coordinators, House Monitors, or Support Specialists; ensure consistent implementation of program standards.
  • Property & Facilities Management: Coordinate with maintenance and facilities teams to ensure safe, clean, and well-maintained living environments. Monitor repairs, inspections, and preventative maintenance schedules.
  • Compliance & Documentation: Maintain accurate resident records, occupancy data, and incident reports. Ensure adherence to all regulatory, contractual, and quality-assurance standards.
  • Collaboration: Work closely with treatment program leadership, case management, and external housing partners to align housing operations with recovery services and discharge planning.
  • Budget & Resource Management: Assist in managing housing program budgets, monitor expenditures, and support cost-effective use of resources.
  • Crisis Intervention: Respond to resident emergencies, grievances, or behavioral concerns with professionalism, de-escalation, and adherence to program policy.
  • Quality Improvement: Participate in program evaluation and quality-improvement activities; identify opportunities to enhance resident satisfaction and housing outcomes.

Qualifications

  • Proven experience in property management or a related field, with knowledge of landlord-tenant law and fair housing regulations.
  • Strong negotiation skills with the ability to mediate disputes effectively.
  • Experience in crisis management and intervention techniques, including addiction counseling and motivational interviewing.
  • Familiarity with ORH guidelines and HUD housing programs is preferred.
  • Minimum 3–5 years of experience in supportive housing, substance-use treatment, or residential program management.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse populations.
  • Proficiency in Microsoft Office, EHR, and housing database systems.
  • Valid driver's license and reliable transportation required.
  • A background in social work or related fields is highly desirable. Join our team as a Housing Manager where you can make a meaningful impact on the lives of residents while ensuring the successful operation of our housing programs.

Job Type: Full-time

Pay: $55, $60,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person



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