Sales Revenue Manager

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Sales Revenue Manager position is responsible for supporting revenue optimization, sales analytics, business evaluation and market research initiatives for the Miami Beach Convention Center (MBCC) and Campus. This role works under the supervision of the Director of Sales & Marketing and closely collaborates with Finance and Event Services. The position coordinates the development of revenue management strategies and supports collaboration across internal departments, venue partners, the Grand Hyatt Miami Beach headquarter hotel and the Greater Miami Convention & Visitors Bureau (GMCVB) to ensure the achievement of revenue targets, economic impact goals, and continuous improvement in sales and revenue generation processes. Key responsibilities include revenue forecasting, performance reporting, business development evaluation, pricing analysis, market trend evaluation, data entry, CRM and finance systems utilization, and AI-driven analytics development. Duties include preparing presentations for stakeholders, creating dashboards, business intelligence (BI) processes and visualizing data for strategic decision-making, collaborating with external partners, and maintaining detail-oriented records and reports.

Key responsibilities include revenue system implementation and administration, monthly and annual reporting, goals tracking, data analytics and data entry, filing/records management, day-to-day completion of sales related activities and processes, and upholding exceptional standards of quality and projects as assigned.

The ideal candidate for this position will have a background in hospitality revenue management and possess a keen interest in process improvement and optimization.

This role pays an annual salary of $75,000-$85,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 19, 2025.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sales Revenue Management & Analysis
• Lead efforts in sales revenue management by evaluating current and potential revenue streams, implementing optimization strategies, and evaluating revenue per square footage, discounts, F&B minimums, and dynamic pricing models for all services.
• Develop and maintain a master business evaluation and revenue scoring dashboard using advanced business analytics and tools such as Excel, Power BI and financial platforms.
• Design, develop, and manage master quotes/invoices for all services, ensuring flexibility and scalability to meet evolving business needs across departments and venue partners.
• Provide coordination to the Miami Beach Convention Center (MBCC) for the headquarter hotel room block agreement, including revenue analysis, reporting, and ongoing collaboration improvements.
• Support integration with Finance and IT to accelerate systems configuration and automation, and ensure seamless flow of data and research across business functions.
• Design, build, and maintain AI agents and automated workflows to increase efficiency and enhance analytical capabilities.
• Proactively identifies opportunities in the Momentus Technologies booking system to ensure yield maximization through effective space management. This includes working with Sales, Events and F&B venue partner to adaptexisting bookings to create straight-line availability.
• Maintain and continually update sales and marketing master analytics dashboards to ensure accurate, real-time access to critical data.
• Provides analysis and recommendations on booking parameters that maximize the utilization of meeting space.Monitors new bookings for compliance with booking policy and revenue parameters.
• Create and deliver clear, impactful reporting presentations and visualizations to communicate findings, progress, and recommendations to stakeholders.
• Conducts semi-annual competitive analysis on pricing of facility rental and services.
• Makes recommendations on changes to pricing strategies that will assist the MBCC in achieving revenue and profit goals.

Economic Impact Analysis & Market Research:

• Collaborate with the Greater Miami Convention & Visitors Bureau (GMCVB) to coordinate monthly reporting of economic impact analysis, booking insights, and market research projects that shape decision-making, inform competitive strategies, and evaluate the effectiveness of key initiatives.
• Conduct comprehensive market research and analytics to uncover new opportunities, collect and monitor industry trends, participate in industry data reporting projects and best practices, and provide actionable insights that inform sales and marketing initiatives.
• Leverage Cvent, industry memberships, prospect lists & databases, committees and work groups.

Reporting & Administrative Support:

• Support the Director of Sales & Marketing (DOSM) and cross-functional teams to ensure alignment with organizational goals, and integrate strategies into broader strategic planning and tracking efforts.
• Assists with data collection for industry certifications and awards.
• Assists with annual management plan and reporting.
• Reviews accuracy of quotes, prices, discounts and contractual requirements in the Event License Agreements.
• Compiles data and prepares monthly sales reports, annual sales reports, as well as revenue projections, pace, sales & forecasting statistics, space utilization, REVPASQ (Revenue per available square foot), lead conversions, funnel productivity, and booking data of events (database), etc.
• Assist with the preparation of PowerPoint presentations and monthly statistical reports which include goal tracking and documenting sales and marketing activities, including prospecting efforts and results (KPIs) for the MBCC.
• Manages reports and dashboards in the Momentus Technologies Booking / CRM platform.
• Assist with tracking, recording and analyzing of lead generation sources and marketing technology effectiveness.
• Other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

QUALIFICATIONS:

Special Knowledge & Abilities:

• Advanced oral and written communication skills.
• Strong orientation to customer service and ability to work with other staff members in the facility.
• Ability to build rapport with a variety of people and develop alliances to work together toward common goals.
• Results oriented individual with the ability to meet required sales and marketing goals.
• Excellent organizational, planning, communication, and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Strong revenue management and analytical skills.
• Interpersonal techniques in dealing with unique groups and sensitive circumstances.
• Solid organizational skills; ability to prioritize multiple tasks; project management skills.
• Versed in proper office/organizational/business etiquette.
• Ability to work unsupervised and to function both independently and as a team.
• Ability to occasionally work nights, weekends and holidays as needed.

EDUCATION AND EXPERIENCE:

• Bachelor's Degree from an accredited college or university in public assembly facility management, hospitality management, business administration, data analytics, economics, finance, marketing or a related field.
• Minimum of 3-5 years of experience in a revenue management or business manager position, at a hotel, convention center or related hospitality industry organization. Other combinations of experience and education that meet these requirements may be substituted.
• Strong analytical, communication, and interpersonal skills. 

COMPUTER SKILLS:

• Demonstrated proficiency with Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint and MS SharePoint, MS Teams and MS Outlook)
• Knowledge of a Booking System / CRM
• Knowledge of hospitality revenue management systems
• Basic knowledge of financial forecasting software and accounting principles
• Advanced proficiency with analytical, reporting and visualization tools such Excel, Power Bi, Tableau etc.
• Strong office technology and Business Intelligence (BI) skills
• Knowledge and skills in working with Artificial Intelligence (AI) platforms and AI agents.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Florida Driver's License.
• Revenue Management Certification
• Business Analytics Certificate (for example: Microsoft Power BI)

PHYSICAL DEMANDS:

• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Sales Revenue Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Sales Revenue Manager Job. While performing the responsibilities of the Sales Revenue Manager Job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

WORKING CONDITIONS:

• While performing the responsibilities of the Sales Revenue Manager Job, these work environment characteristics are representative of the environment the Sales Revenue Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Sales Revenue Manager Job. Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.

WORK SCHEDULE:

• The work schedule of this position typically involves a 5-day work week Monday through Friday; however, this will fluctuate based upon the needs of the community, a project and/or events. All employees in this position are expected to work in person at the Miami Beach Convention Center. However, exceptions or modifications to this requirement may be considered and approved by senior leadership. Must have the ability to remain available 7 days per week, work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays. Some travel as needed.

DRESS CODE:

• To reflect the professionalism and high standards expected by our guests, clients, and community, all employees, particularly those in leadership and guest-facing roles, are expected to maintain a polished, business-appropriate appearance. This includes neat, professional attire suited to the position and consistent grooming and hygiene. Event Set-Up Supervisors should present themselves in a manner that reinforces their leadership role and upholds the image of the venue at all times.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.