Resident Experience Coordinator

RESIDENT EXPERIENCE COORDINATOR

Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word "Kairoi" (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. 

What a Typical Day Could Look Like

As a Resident Experience Coordinator, you'll be the heart of our resident engagement efforts, assisting in the planning and execution of a diverse range of events and programs designed to enhance resident satisfaction and foster a sense of belonging. Imagine a day filled with laughter, connection, and the satisfaction of creating a thriving community. Every day brings a dynamic blend of creativity, collaboration, and resident interaction, making this a rewarding role for those who enjoy variety and the satisfaction of making a positive impact.

• You are the Event Organizer
• Transform ordinary days into extraordinary celebrations, planning and executing resident events that will be the talk of the community
• Orchestrate every event with precision, from securing vendors to setting up the perfect ambiance and ensuring a smooth flow of activities   
• Be a budget-savvy planner, assisting in the management of event budgets and vendor contracts, ensuring that we're maximizing resources and delivering exceptional value
• Unleash your creativity by designing eye-catching flyers, crafting personalized invitations, and transforming event spaces into captivating wonderlands
• You are the Service Specialist
• Be the face of hospitality, greeting residents with warmth and enthusiasm, ensuring that everyone feels welcome and included
• Cultivate a vibrant and welcoming community atmosphere where residents feel connected, supported, and eager to participate    
• Be a resident advocate, responding to inquiries and requests with a helpful and professional demeanor, ensuring that every interaction leaves a positive impression
• Be the pulse of the community, tracking event attendance, gathering resident feedback, and using your insights to continuously improve our programs
• You are the Engagement Expert
• Become a master communicator, crafting engaging newsletters, sharing exciting updates on social media, and keeping residents informed through on-site announcements.    
• Extend our community spirit beyond our walls, assisting in the coordination of outreach initiatives and building partnerships with local organizations.    
• Maintain meticulous records of events and programs, ensuring that every detail is documented and organized for future reference.    

The Kairoi Perks Package - All for YOUR Benefit

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price. 
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow Be prepared to attend and participate in training as required.

Requirements

Key Skills and Abilities Needed to Succeed in This Role:

• High school diploma or equivalent required; Bachelor's degree in Hospitality Management, Event Planning, Marketing, or a related field preferred.    
• Minimum of 1 year of experience in event planning, customer service, or a related field.    
• Excellent communication, interpersonal, and organizational skills.    
• Strong attention to detail and ability to multitask effectively.    
• Proficiency in Microsoft Office Suite and basic computer skills.    
• Exceptional customer service skills and a positive, can-do attitude.    
• Ability to work independently and as part of a team.    
• Ability to work a flexible schedule, including evenings and weekends as needed.    
• Must have a valid driver's license with no major infractions in the last 12 months.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process. 

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver's license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.